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0%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Infinity Portal Data Services (Datatube) - Data services outage on Australia and Canada regions
we are starting to see requests arriving and handled normally. we are monitoring
monitoring
A fix has been implemented and we are monitoring the results.
investigating
we are currently investigating errors arriving from Threat Emulation on Europe site.
this will have an affect on all requests arriving to Europe site. requests receives error from the site.
XDR detection services are operational.
We are still waiting for the cloud services to become operational in UAE for the portal access.
investigating
Due to major outage in AWS UAE region's datacenter the Infinity Portal (and the Infinity XDR application as part of it) is unavailable until further notice
ThreatCloud AI Traffic is routed to other regions. Impacted services:
Web Security, URL and File Reputation services.
identified
We are currently experiencing service disruptions affecting ThreatCloud AI services in the UAE due to an issue of AWS (https://health.aws.amazon.com/health/status).
We are continuing to monitor the situation as it develops.
AWS team expects to see improvements to core services in the coming hours.
identified
We are in contact with AWS and monitoring the situation.
AWS latest relevant update:
Mar 02 1:36 PM PST: "expect this to take at least a day to fully restore power and connectivity"
investigating
Due to Infrastructure issues in AWS UAE region,
Infinity Portal customers in UAE data residency may experience degraded service and difficulties.
We are working to mitigate that.
We are continuing to work on a fix for this issue.
identified
AWS is still working on it internally and estimating at least one more day before returning power.
We are continuing to be in contact with AWS on this matter
identified
Due to Infrastructure issues in AWS UAE region, Smart-1 Cloud customers in UAE data residency may experience degraded service and difficulties. We are working to mitigate that.
SandBlast Threat Emulation & Threat Extraction services - UAE region
Threat Emulation and Threat Extraction experience service disruptions in the UAE due to an issue of AWS (https://health.aws.amazon.com/health/status).
Traffic is routed to other regions.
Harmony Endpoint – Temporary Service Disruption in UAE (United Arab Emirates) Region
We are continuing to monitor for any further issues.
monitoring
We are currently experiencing a service disruption in our data center in the United Arab Emirates due to an issue with our cloud infrastructure provider.
As a result, customers whose Harmony Endpoint services are hosted in the United Arab Emirates region may experience difficulty accessing the Harmony Endpoint management portal.
There is no security impact. Endpoint protections on devices continue to operate as expected.
Our team is actively monitoring the situation and working closely with our cloud provider to restore full service as quickly as possible.
We will provide an update once the issue is resolved or if additional information becomes available
monitoring
The service disruption in the United Arab Emirates region has been resolved, with one remaining issue related to log visibility.
The Harmony Endpoint management portal is now fully accessible.
Connectivity between Endpoint clients and the server has been restored.
Customers may still experience missing or delayed logs in the portal. Our team is actively working to fully restore log visibility.
We will provide another update once the remaining issue is resolved.
monitoring
We are currently experiencing a service disruption in our data center in the United Arab Emirates due to an issue with our cloud infrastructure provider.
As a result, customers whose Harmony Endpoint services are hosted in the United Arab Emirates region may experience:
• Difficulty accessing the Harmony Endpoint management portal
• Temporary connectivity issues between Endpoint clients and the server
There is no security impact. Endpoint protections on devices continue to operate as expected.
Our team is actively monitoring the situation and working closely with our cloud provider to restore full service as quickly as possible.
We will provide an update once the issue is resolved or if additional information becomes available
Check Point Smart-1 Cloud Security Management - EU RegionCheck Point Smart-1 Cloud Security Management – US RegionCheck Point Smart-1 Cloud Security Management – AU RegionCheck Point Smart-1 Cloud Security Management - IN Region
investigating
We are currently investigating this issue.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
User Center and Support Center Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
User Center and Support Center Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Portal Data Services: Data Latency - US Data Residency
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Users may experience increased latency for security logs and events in the Infinity Portal.
User Center and Support Center Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Event Forwarding export delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Some customers may experience delays in logs arrival time
Policy Insights - Fail to fetch suggestions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
May 2026
updates.checkpoint.com is down
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
Policy Insights - Fail to retrieve suggestions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
April 2026
Identity and Trust - Temporary Service Disruption on US region
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing partial service disruptions. The issue is under investigation.
User Center service disruption
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue causing the User Center and Support Center to be unavailable. Our team is working to restore service as quickly as possible.
We will provide updates as soon as more information becomes available.
