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97.2%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
29
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Portal performance issue affecting small subset of users
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue affecting the Portal affecting a very small subset of our users.
We are working with our Engineering team to resolve the issue.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Issue Affecting Australia Backbone nodes
Source not attested
Last archived state: resolved
View archived record details
investigating
We have completed the unpausing of all Sydney and Melbourne monitoring nodes, and they are now fully operational.
The remaining nodes in Adelaide, Brisbane, and Perth are scheduled to be unpaused next week. We'll provide another update once complete.
Thank you for your patience as we continue to restore service across the remaining locations.
investigating
We are currently investigating an issue affecting backbone nodes in Australia. All other nodes are operating normally.
We are working with our regional providers to resolve the issue as quickly as possible and will provide updates as they become available.
May 2026
Some alert emails may not be delivered
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue where certain alert emails may not be delivered to recipients. Our team is looking into this on priority and is currently investigating the cause and impact. We will provide an update as soon as we have more information.
Please contact us at support@catchpoint.com if you need any further assistance or information.
APAC Node Test Execution Disruption (Excluding China)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.
investigating
We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.
April 2026
Issue loading data in Record, Smartboard and API
Source not attested
Last archived state: resolved
View archived record details
monitoring
We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.
Intermittent Issues with Capture Server Data Collection
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content.
Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.
Issues with Capture Server Data Collection
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content.
Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.
Temporary Service Degradation for Some Enterprise Node Customers
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and resolved an issue that affected a subset of enterprise node customers between 07:09 and 08:42 UTC.
Our investigation confirms that there was no impact to customer data.
All services are now operating normally. We will continue to monitor the system to ensure stability.
Service Disruption Notice – Email Support
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner.
In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance.
Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available.
We appreciate your patience and understanding.
