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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Vendour Outage Causing Degraded Call Performance and Recording Availibility
CallRail Web ApplicationLead Center GeneralCall RoutingCall RecordingVoice Assist
monitoring
The upstream vendor has resolved the issue and we are seeing performance for all affected products return to normal.
monitoring
The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.
monitoring
We are continuing to monitor for any further issues.
monitoring
We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:
- Call Performance
- Call Recording Availability
We sincerely apologize for any disruption this may cause.
August 2026
Issue Rendering the Call or Form Log on the CallRail iOS Mobile Application
We are aware of an issue on the CallRail iOS Mobile application where the Call and Form Logs fail to render.
We have identified the issue and our team is working on a fix to resolve.
The issue occurs when the application returns more than 1 page of data to be displayed. Customers can work around this issue by using the date filters to narrow the date range so that a smaller set of results is returned.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Integrations Connection Error
criticalSource not attested
Last archived state: resolved
View archived record details
Other Integrations
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
Transcriptions API Timeout
majorSource not attested
Last archived state: resolved
View archived record details
Call TranscriptionConversation Intelligence
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
PCI Insights Delay
minorSource not attested
Last archived state: resolved
View archived record details
Conversation Intelligence
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue that may cause some PCI insights to be delayed. We sincerely apologize for any inconvenience these delays may cause.
May 2026
Lead Center incoming call notification issue on iOS
minorSource not attested
Last archived state: resolved
View archived record details
identified
We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.
