Vendour Outage Causing Degraded Call Performance and Recording Availibility
View the provider incident record →Current answer
CallRail experienced a minor incident: Vendour Outage Causing Degraded Call Performance and Recording Availibility. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
CallRail Web Application
Lead Center General
Call Routing
Call Recording
Voice Assist
Incident Timeline
Monitoring
The upstream vendor has resolved the issue and we are seeing performance for all affected products return to normal.
Sep 1, 2026 at 11:24 PM UTC
Monitoring
The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.
Sep 1, 2026 at 7:53 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Sep 1, 2026 at 5:29 PM UTC
Monitoring
We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:
- Call Performance
- Call Recording Availability
We sincerely apologize for any disruption this may cause.
- Call Performance
- Call Recording Availability
We sincerely apologize for any disruption this may cause.
Sep 1, 2026 at 5:01 PM UTC
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