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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’re aware of an issue affecting QBD users, resulting in sync failures and error messages. We have identified the root cause and our team is actively working to resolve the issue.
Asset ManagementCRMDispatch BoardService and MaintenanceProject ManagementReporting and DashboardsInventory & PurchasingLabor & Time-trackingService Agreements
monitoring
The web application is recovering, and performance continues to improve. We will continue monitoring the system as it returns to normal and until full recovery is confirmed.
identified
We’ve taken action to address the issue affecting the web application and are seeing signs of recovery. Our team is monitoring the recovery and working to restore full performance.
identified
We’ve identified an issue affecting the web application. Users may experience slow loading times or encounter error messages while using the platform. Our team is actively working to restore normal performance and will provide updates as more information becomes available.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Email Service Disruption - Invoice Payment Reminders
majorSource not attested
Last archived state: resolved
View archived record details
identified
Invoice payment reminder emails are currently disabled while our engineering team works on a fix. This is expected to remain in effect until tomorrow, May 5th. All other email notifications are functioning normally. We appreciate your patience and will update this page once reminder emails have been restored.
investigating
We are currently experiencing an outage affecting outgoing email notifications. Users may see errors when attempting email-related actions within the platform. Our team is actively working to restore service and will provide updates as they become available.
investigating
We are currently investigating reports of continuous payment reminder emails for the same invoice(s). We will continue to update here with more details.
Degraded Performance Impacting Multiple Workflows
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring the platform to confirm full resolution.
investigating
We've implemented a fix and functionality has been restored across the platform. We are monitoring and continue to investigate root cause.
investigating
We are currently investigating an issue affecting timesheet approvals and edits, as well as other platform actions. Our team is actively working to resolve this and will provide updates as soon as possible.
April 2026
Mobile app performance issues & stale reporting data
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully identified and validated a fix to restore mobile data. We are actively rolling this fix out to all customers
monitoring
We have identified and validated a fix to restore mobile data and are actively deploying it to all customers. We are closely monitoring the rollout to confirm full restoration of the mobile app.
identified
We are continuing to work on restoring mobile app functionality for affected customers. Our team is actively investigating and we will provide a further update as soon as we have more information.
identified
We are continuing to restore mobile app functionality and are verifying that data is fully up to date for affected customers. We will provide a further update shortly.
identified
The team continues to work through sync issues with the mobile app. We will continue to update here regularly.
identified
Our team has identified the issue and a fix is actively in progress.
Workaround: Edit and save the affected visit in the BuildOps web app to trigger a sync to the mobile app.
investigating
We are continuing to investigate mobile app issues some customers may be experiencing following yesterday's disruption. Our team is actively working on a resolution and we will share updates as our investigation progresses.
monitoring
We are investigating ongoing mobile app issues following yesterday's disruption. Visits may not appear on the mobile app as expected, the team is working to resolve this as quickly as possible.
monitoring
The fix has been deployed and we are currently monitoring the platform to confirm full resolution.
identified
We have identified the root cause of this incident and our team is actively working on a fix. We will provide an update once a resolution is in place.
investigating
Our team continues to work on resolving this incident. We appreciate your patience and will post another update shortly.
investigating
We are still actively investigating this incident and have no new updates to share at this time. We will continue to post updates here as our investigation progresses.
investigating
We continue to investigate this issue. Our team is actively working toward a mitigation and we will share another update as soon as we have more information. Thank you for your patience.
investigating
We are currently investigating an issue affecting reporting data and mobile app functionality. Reporting data may be stale and mobile app users may experience issues with data syncing and discrepancies between web and mobile.
Our team is actively investigating the full scope of impact.
