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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’re aware of an issue affecting QBD users, resulting in sync failures and error messages. We have identified the root cause and our team is actively working to resolve the issue.
Asset ManagementCRMDispatch BoardService and MaintenanceProject ManagementReporting and DashboardsInventory & PurchasingLabor & Time-trackingService Agreements
monitoring
The web application is recovering, and performance continues to improve. We will continue monitoring the system as it returns to normal and until full recovery is confirmed.
identified
We’ve taken action to address the issue affecting the web application and are seeing signs of recovery. Our team is monitoring the recovery and working to restore full performance.
identified
We’ve identified an issue affecting the web application. Users may experience slow loading times or encounter error messages while using the platform. Our team is actively working to restore normal performance and will provide updates as more information becomes available.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Wep Application - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue is resolved and the web app is operating as expected. Thank you for your patience while we worked to resolve this issue.
monitoring
We’re seeing signs of recovery following our latest efforts. We’re continuing to monitor the web application closely and will provide further updates as we confirm stability.
identified
We are still working on resolving this issue. We remain focused on stabilizing the web app and resolving the underlying issue. We’re monitoring system performance closely and will share additional updates as progress is made.
identified
We have identified the issue and are evaluating recovery options. Our goal is to restore the web application to a healthy state as soon as possible.
investigating
We’re aware of an issue affecting web app performance. Users may experience error messages and extended loading times. We’re actively investigating and will share updates as soon as we have more information.
We have identified the root cause and implemented a fix. We are seeing improvements in the search functionality and will continue to closely monitor the system.
investigating
We are aware of an issue impacting our search functionality. We are actively investigating this.
July 2026
Mobile Application - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix for the mobile application. Users should be able to successfully log in and view visit data. We will continue to monitor this to ensure that the mobile application is fully operational.
identified
The issue has been identified, and we are working to fully restore mobile app functionality.
investigating
We are aware of an issue impacting the BuildOps mobile application. We are actively investigating this issue.
Global search not working as expected
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and global search results are improving. We will continue to monitor for full recovery.
identified
We have identified the root cause and are actively working to restore normal search behavior.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue causing global search to not return the expected results.
Unable to see assigned visits on mobile
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the cause of an issue preventing some users from seeing their assigned visits in the mobile app. A fix has been deployed and the system is currently processing a backlog of updates. We're monitoring to confirm full recovery and will update this page shortly.
June 2026
Degraded Performance Impacting Multiple Workflows
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and the web application is now performing as expected. We will continue to monitor performance closely.
identified
We are aware of an issue affecting web application performance. Our team has identified the root cause and is actively working to resolve it.
Maintenance View — Slow Loading / Timeout
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has identified the source of the issue and is actively applying a mitigation for affected customers. Customers will see improvement as the fix is rolled out. We will continue to monitor and provide updates as they become available.
investigating
Our team is actively investigating this issue and working toward a resolution. We will provide updates as they become available.
investigating
We are investigating reports of customers with a large number of maintenance records experiencing slow loading and timeouts when accessing the Maintenance Page and saved maintenance views.
Mobile Application — Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The mobile application issues have been resolved. We are monitoring services to ensure full stability.
identified
We have identified the cause of the mobile app performance issues and are working to resolve the issue.
investigating
We are currently investigating reports of degraded performance in the mobile application. We will provide updates as more information becomes available.
Sage Intacct Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Sage has reported that the Intacct integration is working as expected. We are actively monitoring this.
identified
We are aware of an outage impacting Sage Intacct. Users may experience sync failures, including "Recipe timeout" or "Service unavailable" errors. Our team is actively monitoring this.
May 2026
Visits not appearing on mobile app
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to the affected data pipeline and is running a data refresh across impacted accounts to restore visit visibility on the mobile app.
monitoring
We have deployed a fix to the affected data pipeline and is running a data refresh across impacted accounts to restore visit visibility on the mobile app.
identified
We are aware of an issue affecting the BuildOps mobile app where visits are not appearing or are displaying incorrect statuses. This issue impacts visit visibility and sync between the mobile and web applications. Engineering is actively deploying a fix to restore the affected pipeline and will be running a data refresh across impacted accounts to bring visit data back in sync.
