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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently investigating an issue causing login failures for some users signing in via Google Single Sign-On (SSO). This is affecting a subset of school and district accounts. Our engineering team is actively working to identify the cause, and we will post an update as soon as we have more information.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Degraded Performance — Scheduled Fix in Progress
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress.
We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal.
We'll post an update once t...
May 2026
Site Performance Degradation and Intermittent Unavailability
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution.
We will provide updates as the situation develops. We apologize for the inconvenience.
Content and Activity Loading Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.
investigating
We are currently investigating an issue that may be affecting some users. During this time, you may experience:
- Errors or timeouts when loading content
- Activity or progress not saving
- Pages that are slow to load or unresponsive
We are actively working to resolve this and will provide an update shortly. Thank you for your patience.
