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Basecamp (37signals) Outage History

Daily provider-status observations and published incident history for Basecamp (37signals).

Operational

Basecamp (37signals) is operational. Verified . Official provider source.

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98.1% of 52 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 96.6% 29 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Basecamp 5 and HEY are down
critical Observed active window 24m

View incident details and source

Started:

Basecamp 5 HEY
investigating
We are continuing to investigate this issue.
investigating
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.
investigating
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
Highrise is down
critical Observed active window 7m

View incident details and source

Started:

Highrise
investigating
Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Highrise is down
critical Observed active window 11m

View incident details and source

Started:

Highrise
investigating
Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Highrise is down
critical Observed active window 4m

View incident details and source

Started:

Highrise
investigating
Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

Legacy Incident Archive

1 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Basecamp 5 chat is offline
Source not attested
Last archived state: resolved
View archived record details
monitoring
Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
investigating
We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
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