New Multi-region uptime checks and custom-domain status pages

Basecamp 5 and HEY are down

Critical Impact Resolved Duration: 24m September 29, 2026
View the provider incident record →

Current answer

Basecamp (37signals) experienced a critical incident: Basecamp 5 and HEY are down. ServiceAlert observed recovery on Sep 29, 2026.

Official Basecamp (37signals) status page Current Basecamp (37signals) status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow Basecamp (37signals) for future changes.

Incident Lifecycle

Investigating Investigating Investigating
Affected Components
Basecamp 5 HEY

Incident Timeline

Investigating
We are continuing to investigate this issue.
Sep 29, 2026 at 12:26 PM UTC
Investigating
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.
Sep 29, 2026 at 12:20 PM UTC
Investigating
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
Sep 29, 2026 at 12:10 PM UTC
Was your business affected by this Basecamp (37signals) outage?
Follow Basecamp (37signals) and route available status alerts to email or a team channel.