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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
identified
We are continuing to work on a fix for this issue.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
monitoring
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 220 - Pleasantville, NJ
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 951 - Rocky Mount, NC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 468 - Memphis, TN
We are continuing to monitor for any further issues.
monitoring
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 932 Bluefield, WV
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth teams have identified select Toll Free Port Orders that remain in Pending status longer than expected. Teams are working to restore expected order activations.
Bandwidth Local Market Impairment - 234 - Pittsburgh, PA
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
monitoring
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 949 - Fayetteville, NC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Bandwidth App Incident - New Number Orders
criticalSource not attested
Last archived state: resolved
View archived record details
New Number Ordering
investigating
Bandwidth teams are investigating an incident impacting the ability to purchase numbers in the Bandwidth App.
Toll Free Port Order Delays
minorSource not attested
Last archived state: resolved
View archived record details
Number Porting
investigating
Bandwidth teams are investigating an off network incident impacting the timely completion of Toll Free port orders.
New York Data Center Incident
minorSource not attested
Last archived state: resolved
View archived record details
Inbound Calling (SIP) - United StatesOutbound Calling (SIP) - United States
investigating
Teams are investigating an isolated voice quality incident impacting a subset of traffic transversing this location.
Off Net Port Order Delays
majorSource not attested
Last archived state: resolved
View archived record details
Number Porting
monitoring
Teams are observing expected port order behavior. We will monitor for stability.
investigating
Bandwidth teams have identified an off-network incident impacting the timely activation of port orders for some off net numbers. These orders may not activate at the expected time. Teams are working with the impacted carrier to bring about expected order activations.
Teams have identified the source of this incident and are working to restore expected visibility.
investigating
Bandwidth teams are investigating an incident impacting the visibility of some 10DLC campaigns in the App Store teams are working to restore expected App and campaign behavior
Messaging Incident
minorSource not attested
Last archived state: resolved
View archived record details
SMS Messaging (SMPP)
investigating
Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.
Off Net Port Order Activation Delays
majorSource not attested
Last archived state: resolved
View archived record details
Number Porting
identified
This particular provider has identified the source of the incident and is working to restore expected behavior.
investigating
Bandwidth teams are investigating off net port order activation delays. Teams are working with the impacted provider to bring about timely activation for these orders.
JFK Datacenter Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network performance and will monitor for stability.
investigating
Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.
JFK Datacenter Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.
Pindrop Integration Incident
Source not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an intermittent incident impacting API Authentication for this service. Teams are working with the integration partner to restore expected API behaviors.
