Bandwidth Outage History
Daily status observations, past incidents, and reported issue history for Bandwidth.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 40% | 25 | 15 |
| July 2026 | 16.1% | 31 | 26 |
| June 2026 | 33.3% | 30 | 20 |
| May 2026 | 20% | 5 | 4 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Toll Free Port Order Delays
Started:
Number Porting
investigating
Bandwidth teams are investigating an off network incident impacting the timely completion of Toll Free port orders.
New York Data Center Incident
Started:
Inbound Calling (SIP) - United States
Outbound Calling (SIP) - United States
investigating
Teams are investigating an isolated voice quality incident impacting a subset of traffic transversing this location.
Off Net Port Order Delays
Started:
Number Porting
monitoring
Teams are observing expected port order behavior. We will monitor for stability.
investigating
Bandwidth teams have identified an off-network incident impacting the timely activation of port orders for some off net numbers. These orders may not activate at the expected time. Teams are working with the impacted carrier to bring about expected order activations.
Bandwidth App Incident - 10DLC Campaign Visibility
Started:
Bandwidth App
identified
Teams have identified the source of this incident and are working to restore expected visibility.
investigating
Bandwidth teams are investigating an incident impacting the visibility of some 10DLC campaigns in the App Store teams are working to restore expected App and campaign behavior
Messaging Incident
Started:
SMS Messaging (SMPP)
investigating
Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.
Off Net Port Order Activation Delays
Started:
Number Porting
identified
This particular provider has identified the source of the incident and is working to restore expected behavior.
investigating
Bandwidth teams are investigating off net port order activation delays. Teams are working with the impacted provider to bring about timely activation for these orders.
JFK Datacenter Incident
Started:
monitoring
Teams are observing expected network performance and will monitor for stability.
investigating
Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.
JFK Datacenter Incident
Started:
investigating
Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.
Pindrop Integration Incident
Started:
investigating
Bandwidth teams are investigating an intermittent incident impacting API Authentication for this service. Teams are working with the integration partner to restore expected API behaviors.
Toll Free Port Activations Delayed
Started:
identified
Bandwidth teams have identified an off-network incident impacting the timely activation of Toll-Free Port orders
LAX Datacenter Incident
Started:
investigating
Teams are investigating an incident impacting outbound calls transmitted via our LAX datacenter. These calls may not complete as expected.
Messaging RCS Incident
Started:
identified
We continue to work to resolve this incident
identified
Bandwidth teams have identified and incident resulting in incorrect RCS Carrier status information being displayed in the Bandwidth App. Teams are working to restore expected behavior.
DFW Datacenter Incident
Started:
identified
Teams have identified an incident impacting a subset of traffic transversing across the DFW datacenter These calls may not complete as expected.
monitoring
After a brief incident where a sub-set of calls failed unexpectedly, Bandwidth teams are observing expected network behavior. We are monitoring for stability.
Emergency Call CDR Incident
Started:
investigating
Bandwidth with teams are investigating an incident impacting emergency call CDR record generation. These records are delayed in processing. Emergency call routing is not impacted by this incident.
Inbound and Outbound Voice Incident - Slovenia
Started:
investigating
Trams are investigating an incident impacting inbound and outbound voice try. These calls may fail to complete as expected.
July 2026
+52 Country Code Prepended to Calling Number - BWI Platform Incident
Started:
monitoring
We continue to monitor for stability.
monitoring
Teams are observing expected calling behaviors. We will monitor for stability.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.
Germany Calling Incident
Started:
identified
Teams have identified the source of this incident and continue work to resolve this incident.
investigating
We are continuing to investigate this issue.
investigating
Teams are investigating an Inbound and Outbound calling incident for German based calls. These calls may not complete as expected.
Bandwidth App Incident
Started:
investigating
Teams are investigating an incident impacting 911 Geo Coding requests in the Bandwidth App. These requests may fail unexpectedly. Teams are working to restore expected portal behavior.
Bandwidth App Incident - New Number Order Delays
Started:
investigating
Bandwidth teams are investigating an incident impacting New Number Orders. These orders are delayed in completing as expected.
Outbound Netherlands Calling Incident
Started:
monitoring
Teams are observing expected network behavior and will monitor for stability.
identified
Teams have identified the source of this incident and working to restore expected calling behaviors.
investigating
Bandwith teams are investigating an outbound calling incident, impacting Netherlands based phone calls. These outbound calls may not complete as expected at this time
ATL/EWR Data Center Incident
Started:
investigating
Bandwidth teams are investigating an incident impacting an isolated set of inbound and outbound traffic via ATL and EWR data centers. Teams are working to restore expected network connectivity.
10DLC Provisioning Incidet
Started:
monitoring
Teams are observing expected registration behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected registration behavior.
investigating
Bandwidth teams are investigating an incident impacting Direct Registrations. Customers attempting to register a new campaign for a verified brands are unable to do so at this time. Teams are working to restore expected behavior.
Inbound Calling Incident - Finland
Started:
identified
Teams have identified the source of the of this incident and are working to restore expected calling behaviors.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an inbound calling incident impacting a small subset of Bandwidth App traffic for Finland destination calls. These calls may not complete as expected.
Outbound Calling Incident - Germany
Started:
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working towards a resolution.
investigating
Bandwidth teams are investigating an incident where some outbound German calls are failing to connect as expected.
US Outbound Voice Incident - One Way Audio
Started:
monitoring
Teams are observing expected audio behavior for outbound calls. We will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting a small sub-set of outbound traffic. This sub-set of traffic may experience one way audio.
911 Provisioning Incident - Bandwidth App
Started:
investigating
We are continuing to investigate this issue.
investigating
Teams are investigating an incident impacting the ability to geo-code 911 provisioning requests in the Bandwidth App. These requests will fail to complete.
DFW Calling Incident
Started:
monitoring
Teams are observing expected network behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting a small subset of calls transversing our DFW datacenter. Teams are working to restore expected network behavior.
Legacy Global Voice Incident
Started:
investigating
Teams continue to investigate this inbound voice incident across the legacy Global Platform.
investigating
Bandwidth teams are investigating a voice traffic incident. This traffic may fail to complete as expected.
Inbound CNAM Incident
Started:
monitoring
Teams are observing expected CNAM behavior as we monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting some inbound CNAM queries. Teams are working to restore expected CNAM queries performance. Voice calls are not impacted by this incident.
MMS Delivery Incident - Verizon
Started:
investigating
Bandwidth teams are investigating an incident impacting the delivery of MMS messages between the Verizon Wireless and Bandwidth networks.
Belgium Calling Incident
Started:
monitoring
Teams are observing expected calling behavior. We will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected network behaviors.
investigating
Bandwidth teams are investigating an incident impacting inbound and outbound calls for Belgium based traffic. Teams are working to restore expected calling behavior.
ATL Datacenter Incident
Started:
monitoring
Teams are observing expected voice quality and are monitoring for prolonged stability.
investigating
Bandwidth teams are investigating an incident impacting our Atlanta Datacenter and the voice quality of calls transversing this location.
Inbound Calling Incident - Sweden
Started:
investigating
Bandwidth teams are investigating an inbound calling incident to the Swedish number range of: 468446xx. These inbound calls may not complete as expected.
Inbound Calling Incident - UK
Started:
monitoring
Teams are observing expected network performance and will continue to monitor.
investigating
Bandwidth teams are investigating an incident that pactinf Inbound UK based calls. These calls are experiencing one way audio.
Toll Free Porting Delays
Started:
monitoring
Teams are observing expected port order behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting the timely completion of Toll Free Port orders. Teams are working to resolve this incident.
June 2026
MMS Delivery Incident - Verizon Wireless
Started:
monitoring
Teams are observing expected messaging behavior. We will continue to monitor for stability.
identified
The incident has been identified by the off-net industry provider. Teams continue to work to restore expected messaging behavior.
investigating
Bandwidth teams are investigating an off-network incident resulting in delayed MMS messages towards Verizon Wireless handsets.
Port Order Delays
Started:
identified
Bandwidth teams have identified an off-network industry condition impacting timely port order compilations. Local and Toll-Free port orders are currently delayed in activation.
Dash CDR Delays
Started:
monitoring
Teams are observing expected CDR generation behavior. We will monitor for stability.
identified
Bandwidth teams have identified an incident impacting Dash CDR creations. While CDRs are delayed, there is no 911 call impact.
Bandwidth App Provisioning Incident
Started:
monitoring
Teams are observing expected portal behavior and will monitor for prolonged stability.
investigating
Bandwidth teams are investigating a provisioning incident impacting the Bandwidth App. Specifically provisioning request around messaging enablement are delayed.
Legacy Global Portal
Started:
investigating
Bandwidth teams are investigating an incident impacting the legacy Global Portal. Customers are unable to save changes within the portal at this time.
JFK Data Center Congestion
Started:
monitoring
Bandwidth is experiencing congestion in our JFK data center. At this time we are not observing impact to customer calls. Bandwidth is monitoring and determining actions to ensure the data center remains stable.
Bandwidth App Incident - Invoice Downloads
Started:
monitoring
Teams are observing expected portal behavior and will monitor for prolonged stability.
identified
Teams continue work to restore expected Invoice download functions.
identified
We are continuing to work on a fix for this issue.
identified
Bandwidth teams have identified an incident impacting the ability to download invoices within the Bandwidth App. Teams are working to restore expected application behavior.
Inbound Calling Incident- Argentina
Started:
investigating
Bandwidth teams are investigating inbound call failures for Argentina based traffic.
SIP Registrar Incident
Started:
monitoring
Teams are observing expected network performance. We will continue to monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident impacting SIP Registrar calls. These calls may experience an unexpected 404 error code.
Inbound & Outbound calling incident - Czech Republic
Started:
investigating
Teams are investigating an incident impacting Inbound and Outbound calls for Czech Republic based calls. These calls may not complete as expected.
Port Order Delays
Started:
monitoring
Teams are observing expected port order behavior and will monitor for stability.
identified
Bandwidth teams have identified an incident impacting both Port In and Port Out Orders. These orders are delayed in completing, due to an industry provider incident.
Inbound MMS Incident - AT&T
Started:
monitoring
Teams are observing expected messaging behavior. We will monitor for stability.
identified
Bandwidth teams have identified an incident impacting inbound MMS messages from AT&T. Teams are working in partnership to restore expected services.
DFW Datacenter Incident
Started:
investigating
Teams are investigating an intermittent call failure incident for a small sub-set of traffic transversing the DFW Datacenter.
Inbound Calling Incident - Italy
Started:
investigating
Bandwidth teams are investigating an incident impacting some inbound calls to Italy from a particular provider. Teams are working with the impacted service provider to restore expected inbound calling behavior.
Voice Calling Incident - Italy
Started:
monitoring
Teams are observing expected network behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound Italy based calls. These calls may fail to complete.
Port In Order Delays
Started:
monitoring
Teams are observing expected port in between and will monitor for stability.
identified
Teams continue to work towards a resolution to restore expected port behaviors.
investigating
Bandwidth teams have identified an incident impacting port in orders. These orders may be delayed in activation.
Italy- Inbound and Outbound Call Failures
Started:
monitoring
Teams are observing expected network behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound calls in Italy. These calls may fail to complete as expected.
Voice Authentication Incident - Pindrop
Started:
investigating
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
investigating
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
May 2026
Outbound Calling Incident - Bandwidth Global
Started:
investigating
Teams are investigating an incident impacting outbound voice traffic on our legacy Global platform. These calls may fail to connect.
SMS and MMS Messaging Incident - Verizon Wireless
Started:
monitoring
We continue to monitor for stability.
monitoring
We continue to monitor for stability.
monitoring
Teams are observing expected messaging delivery. We are monitoring for stability.
identified
Teams remain engaged with the impacted industry vendor to bring about a resolution.
identified
Bandwidth teams have identified an off-network incident impacting outbound SMS and MMS messages towards the Verizon Wireless network. These messages may not deliver as expected.
MMS Incident - AT&T
Started:
investigating
Bandwidth teams are investigating an incident impacting outbound MMS Messages towards the AT&T network. These messages may not complete as expected. Teams are working to restore expected messaging deliverability.
Outbound MMS Messaging Incident
Started:
identified
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
identified
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
identified
The impaired industry vendor continues to work towards a resolution.
identified
Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
10DLC Provisioning Incident
Started:
investigating
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
Inbound MMS Messaging Incident
Started:
monitoring
Teams are observing expected inbound delivery of inbound MMS messages. We will monitor for stability.
identified
Bandwidth teams continue to escalate with impacted industry counterparts to restore expected messaging behavior.
identified
The source of the incident has been identified as an off network industry incident. We continue to work with industry partners to restore expected messaging behavior.
investigating
Bandwidth teams are investigating an inbound MMS messaging incident. Messages from AT&T and Verizon intermittently fail to reach the Bandwidth network. Teams are working with the impacted industry vendor.
Messaging Provisioning Incident
Started:
investigating
Bandwidth teams are investigating an incident impacting Toll Free and 10DLC provisioning. These requests are unable to fully provision across the ecosystem. Teams are actively working to restore expected behaviors and is partnering with the impaired vendor.
Alpha Codes - Bandwidth App Incident
Started:
identified
Bandwidth Teams have identified an incident in the Bandwidth App impacted customer ability to view and edit Alpha Codes in the portal. Teams are working to restore expected portal behavior. Messaging traffic is not impacted by this incident.
Messaging API Incident
Started:
monitoring
Teams are observing expected API behavior and are monitoring for stability.
identified
The source of the incident has been identified and work is underway to restore expected API behavior.
investigating
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
Outbound Messaging 10DLC Incident
Started:
monitoring
Teams are observing expected messaging behavior and will monitor for prolonged stability.
investigating
Teams are investigating an incident impacting outbound SMS and MMS messaging. Customers may experience increased (4)476 errors on fully provisioned 10DLC numbers.
Voice Calling Incident - DFW
Started:
monitoring
Teams are observing expected network behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected calling behavior.
<i>Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.</i>
identified
Teams have identified the source of this incident and are working to restore expected calling behavior.
<i>Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.</i>
investigating
Bandwidth teams are investigating in incident impacting Inbound and Outbound voice calls in our DFW Data Center.
Messaging Delays - AT&T
Started:
monitoring
Teams are observing expected network performance. We will monitor for stability.
identified
Teams continue to investigate this incident.
identified
Teams have identified the source of the delay and are working to restored expected messaging behavior.
monitoring
Teams are observing expected message deliverability at this time and will monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound messaging delays to and from AT&T destinations. Teams are working to restore expected delivery with this carrier.
Bandwidth App Incident- Manual Campaign Adds
Started:
monitoring
Teams are observing expected portal behavior and are monitoring for stability.
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
investigating
Bandwidth teams are investigating an incident impacting the Bandwidth App, specifically the ability to manually add phone numbers to Campaigns. Currently this action is not completing as expected. Teams are working to restore expected App behavior.
P2P Outbound Messaging Incident - AT&T
Started:
monitoring
Teams are observing expected delivery results. We are monitoring for stability.
monitoring
Teams are observing expected delivery results. We are monitoring for stability.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an incident impacting P2P (non-10DLC) outbound messaging traffic towards AT&T destinations. Customers will see an increase in 4730 errors. Teams are working to restore expected messaging behavior.
Inbound Messaging Incident - Israel
Started:
investigating
Teams are investigating an incident impacting inbound messages to Israel based numbers. Team are working with the impacted provider.
Toll Free & Short Code MMS Incident - AT&T
Started:
monitoring
Teams are observing expected network behavior and will monitor for stability.
identified
Teams have identified the source of this incident and working to restore expected messaging delivery.
investigating
Bandwidth teams are investigating an incident impacting Toll Free and Short Code MMS from AT&T to Bandwidth destinations.
Bandwidth App API and Portal Incident
Started:
investigating
Bandwidth teams are investigating an incident impacting access to the Bandwidth App and UI. Access attempts may result in timeouts or non-response from the API or UI. Teams are working to restore expected portal behavior.
Outbound Calling Incident - Norway
Started:
investigating
Bandwidth teams are investigating potential Outbound call failures from Norway based numbers.
April 2026
Outbound Hosted Media MMS Incident
Started:
investigating
Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
Outbound Messaging Incident
Started:
monitoring
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
monitoring
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
identified
Teams have identified the source of this incident and are working to restore expected network behavior.
investigating
Teams continue to investigate this incident.
investigating
Teams continue to investigate this incident.
investigating
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Inbound Calling - Alaska
Started:
monitoring
We are continuing to monitor for stability.
monitoring
Teams are observing expected calling behavior. We will monitor for prolonged stability.
identified
Teams continue to work to restore expected calling behavior.
identified
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
investigating
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
Bandwidth App Incident - Campaign Registration
Started:
monitoring
Teams are observing expected portal behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
investigating
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Bandwidth App Incident - Insights
Started:
identified
Teams have identified the source of this incident and are working to restore expected services.
investigating
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
9-1-1 Dashboard Incident - Reporting
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
Teams are observing expected behavior and will continue to monitor.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
investigating
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
MMS Incident
Started:
monitoring
Teams are observing expected network performance. We will monitor for continued stability.
investigating
Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
Bandwidth App Incident - Hosted Messaging
Started:
identified
Teams have identified the source of this incident and are working to restore expected portal behaviors.
investigating
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
Lata 668 (Tucson, AZ) CLEC Market Outage
Started:
investigating
Lata 668 (Tucson, AZ) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Bandwidth App Incident
Started:
identified
Teams continue work resolve this incident.
monitoring
Bandwidth teams are observing expected and stable App behavior. We will monitor for prolonged stability.
investigating
Bandwidth teams are investigating intermittent service interruptions or connectivity issues for users attempting to access the Bandwidth App platform. Teams are working to restore expected portal behavior.
Bandwidth App Incident - Registration Center
Started:
investigating
Bandwidth teams are currently investigating an incident where customers who are using the Registration Center are seeing unexpected campaign failures. Teams are working to restore expected behavior.
Bandwidth App Incident - IP Provisioning
Started:
investigating
Teams continue work to restore expected portal behavior.
investigating
Teams continue work to restore expected portal behavior.
investigating
Bandwidth teams are currently investigating an incident on the Bandwidth App where IP self-provisioning requests are resulting an unexpected errors.
10DLC Provisioning Delays
Started:
investigating
Bandwidth teams are investigating a delay in 10DLC Provisioning requests. We are working to restore expected provisioning behavior.
SMS Delivery Delays- France
Started:
monitoring
Bandwidth upstream partner has implemented a fix to recover SMS delivery in France.
At this time, impairments are fully mitigated and Bandwidth is continuing to monitor to ensure stability.
We will resolve this incident after we observe continued stability.
investigating
Bandwidth is observing delays in SMS delivery in France. Teams are working to identify this issue an mitgate any impairments.
Bandwidth Help Center - Synthi
Started:
monitoring
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
investigating
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
Bandwidth App Incident - Number Purchase
Started:
monitoring
Teams are observing expected portal behaviors and are monitoring for stability.
investigating
Bandwidth teams are investigating a small segment of users of the Bandwidth App who are unable to purchase telephone numbers as expected. Teams are working to restore expected number purchasing behaviors.
Bandwidth App Incident - Number Order Incident
Started:
monitoring
Teams are observing expected portal and inventory behavior. Teams will monitor for stability.
identified
We continue to work to restore expected portal behavior.
identified
Bandwidth teams have identified an incident within the Bandwidth App and API where available Number Inventory may not display accurately leading to incomplete number orders. Teams are working to restore expected numbers order and inventory behavior.
Outbound Calling Incident - Belgium
Started:
monitoring
Teams are observing expected network behavior and will continue to monitor for stability.
identified
Teams have identified an incident impacting outbound calling in Belgium. These calls may not complete as expected.
Help Center Ticketing Incident - Email to Ticket
Started:
identified
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
investigating
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
Legacy Global Portal Incident- Auto Top Off
Started:
monitoring
We are observing expected portal behavior and continue to monitor.
identified
Teams have identified the source of this incident, and are working to restore expected portal behavior.
investigating
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
JFK Datacenter Incident
Started:
monitoring
Teams are observing expected network behavior. We will continue to monitor for stability.
investigating
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
MMM Failures
Started:
monitoring
For a brief period of time, some MMS messages towards AT&T may have failed to deliver as expected. Teams are observing expected network performance and are monitoring for stability.
Singapore Inbound Calling Incident
Started:
investigating
Teams continue to investigate the incident.
monitoring
Teams are observing expected network performance and are monitoring for stability.
investigating
Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
Bandwidth App Incident - Campaign Assignment Incident
Started:
identified
Teams continue to work to resolve this incident.
identified
Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
Bandwidth App - Provisioning Incident
Started:
monitoring
Teams are observing expected App behavior and will monitor for continued stability.
investigating
Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
Bandwidth App Incident - Location Management
Started:
monitoring
Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
Bulk TN Lookup Functionality Incident
Started:
investigating
Bandwidth teams are investigating an incite where Bulk TN Lookups are not completing as expected.
Bandwidth App & Global Portal Incident - Reporting
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
Outbound Calling Incident - Romania
Started:
monitoring
Teams are observing expected network behavior. We are monitoring for continued stability.
investigating
Teams are investigating an outbound calling incident resulting in call failures in Romania based calls.
March 2026
Global Portal Incident
Started:
monitoring
Teams are observing expected report generation. We will monitor for stability.
identified
Bandwidth teams have identified an incident impacting CDR and Insights processing in the Global Portal. These reports may be delayed or produce non-enhanced data.
Inbound Calling Incident- UK
Started:
monitoring
Teams are observing expected network performance. We will continue monitoring for stability.
identified
The impacted off net provider has identified the source of this issue and they are working to restore expected two-way audio.
investigating
Teams are investigating an off-network incident impacting Inbound UK based calls from British Telecom, where calls experience one-way audio. Teams are working with BT to restore expected calling behavior.
Outbound Calling Incident
Started:
monitoring
Teams are observing expected network behavior and will continue to monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected network behavior.
investigating
Teams are currently investigating an outbound calling incident where some calls may not complete as expected in our ATL, DFW, and LAX data centers. Teams are working expeditiously to restore expected network behavior.
Outbound 10DLC MMS Delivery Incident
Started:
monitoring
Teams are observing expected network behavior. We will continue to monitor.
investigating
Bandwidth teams are investigating an incident impacting Outbound 10DLC MMS delivery. Some messages are not being delivered as expected at this time.
Outbound UK Voice Incident
Started:
monitoring
Teams are observing expected network behavior. We will continue to monitor.
identified
Teams have identified an Outbound UK Voice incident impacting UK based traffic where some calls may fail to complete as expected. Teams are working to restore expected network behavior.
National Calling Incident: France, Spain, Austria
Started:
monitoring
Teams are observing expected network behavior and will monitor for prolonged stability.
identified
Teams have identified the source of this incident and are working to restore expected networking behavior.
investigating
Bandwidth teams are currently investigating an incident on the Universal Platform where National Calling is not completing as expected to; France, Spain, & Austria. Teams are working to restore expected calling behaviors.