Bandwidth Outage History
Uptime record, past incidents, and downtime history for Bandwidth.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 44% | 25 | 14 |
| April 2026 | 13.3% | 30 | 26 |
| March 2026 | 41.9% | 31 | 18 |
| February 2026 | 20% | 5 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
MMS Incident - AT&T
Started: May 25, 4:46 AM
investigating
Bandwidth teams are investigating an incident impacting outbound MMS Messages towards the AT&T network. These messages may not complete as expected. Teams are working to restore expected messaging deliverability.
May 25, 4:46 AM
Outbound MMS Messaging Incident
Started: May 19, 9:58 PM
identified
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
May 21, 7:02 PM
identified
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
May 21, 12:57 PM
identified
The impaired industry vendor continues to work towards a resolution.
May 20, 9:10 PM
identified
Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
May 19, 9:58 PM
10DLC Provisioning Incident
Started: May 19, 10:53 AM
investigating
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
May 19, 10:53 AM
Inbound MMS Messaging Incident
Started: May 18, 9:57 AM
monitoring
Teams are observing expected inbound delivery of inbound MMS messages. We will monitor for stability.
May 19, 11:19 AM
identified
Bandwidth teams continue to escalate with impacted industry counterparts to restore expected messaging behavior.
May 19, 10:40 AM
identified
The source of the incident has been identified as an off network industry incident. We continue to work with industry partners to restore expected messaging behavior.
May 18, 12:50 PM
investigating
Bandwidth teams are investigating an inbound MMS messaging incident. Messages from AT&T and Verizon intermittently fail to reach the Bandwidth network. Teams are working with the impacted industry vendor.
May 18, 9:57 AM
Messaging Provisioning Incident
Started: May 15, 6:33 PM
investigating
Bandwidth teams are investigating an incident impacting Toll Free and 10DLC provisioning. These requests are unable to fully provision across the ecosystem. Teams are actively working to restore expected behaviors and is partnering with the impaired vendor.
May 15, 6:33 PM
Alpha Codes - Bandwidth App Incident
Started: May 14, 4:37 PM
identified
Bandwidth Teams have identified an incident in the Bandwidth App impacted customer ability to view and edit Alpha Codes in the portal. Teams are working to restore expected portal behavior. Messaging traffic is not impacted by this incident.
May 14, 4:37 PM
Messaging API Incident
Started: May 14, 3:06 AM
monitoring
Teams are observing expected API behavior and are monitoring for stability.
May 14, 3:53 AM
identified
The source of the incident has been identified and work is underway to restore expected API behavior.
May 14, 3:17 AM
investigating
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
May 14, 3:06 AM
Outbound Messaging 10DLC Incident
Started: May 12, 8:13 PM
monitoring
Teams are observing expected messaging behavior and will monitor for prolonged stability.
May 12, 9:47 PM
investigating
Teams are investigating an incident impacting outbound SMS and MMS messaging. Customers may experience increased (4)476 errors on fully provisioned 10DLC numbers.
May 12, 8:13 PM
Voice Calling Incident - DFW
Started: May 12, 2:58 PM
monitoring
Teams are observing expected network behavior and will monitor for stability.
May 14, 9:22 PM
identified
Teams have identified the source of this incident and are working to restore expected calling behavior.
<i>Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.</i>
May 12, 8:34 PM
identified
Teams have identified the source of this incident and are working to restore expected calling behavior.
<i>Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.</i>
May 12, 3:21 PM
investigating
Bandwidth teams are investigating in incident impacting Inbound and Outbound voice calls in our DFW Data Center.
May 12, 2:58 PM
Messaging Delays - AT&T
Started: May 11, 12:16 PM
monitoring
Teams are observing expected network performance. We will monitor for stability.
May 12, 12:50 AM
identified
Teams continue to investigate this incident.
May 11, 6:45 PM
identified
Teams have identified the source of the delay and are working to restored expected messaging behavior.
May 11, 3:02 PM
monitoring
Teams are observing expected message deliverability at this time and will monitor for prolonged stability.
May 11, 2:06 PM
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound messaging delays to and from AT&T destinations. Teams are working to restore expected delivery with this carrier.
May 11, 12:16 PM
Bandwidth App Incident- Manual Campaign Adds
Started: May 8, 3:57 PM
monitoring
Teams are observing expected portal behavior and are monitoring for stability.
May 8, 8:02 PM
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
May 8, 5:03 PM
investigating
Bandwidth teams are investigating an incident impacting the Bandwidth App, specifically the ability to manually add phone numbers to Campaigns. Currently this action is not completing as expected. Teams are working to restore expected App behavior.
May 8, 3:57 PM
P2P Outbound Messaging Incident - AT&T
Started: May 6, 11:53 PM
monitoring
Teams are observing expected delivery results. We are monitoring for stability.
May 7, 12:56 PM
monitoring
Teams are observing expected delivery results. We are monitoring for stability.
May 7, 6:12 AM
investigating
We are continuing to investigate this issue.
May 7, 2:51 AM
investigating
We are continuing to investigate this issue.
May 7, 12:59 AM
investigating
Bandwidth teams are investigating an incident impacting P2P (non-10DLC) outbound messaging traffic towards AT&T destinations. Customers will see an increase in 4730 errors. Teams are working to restore expected messaging behavior.
May 6, 11:53 PM
Inbound Messaging Incident - Israel
Started: May 6, 3:43 PM
investigating
Teams are investigating an incident impacting inbound messages to Israel based numbers. Team are working with the impacted provider.
May 6, 3:43 PM
Toll Free & Short Code MMS Incident - AT&T
Started: May 6, 1:07 PM
monitoring
Teams are observing expected network behavior and will monitor for stability.
May 6, 7:09 PM
identified
Teams have identified the source of this incident and working to restore expected messaging delivery.
May 6, 2:33 PM
investigating
Bandwidth teams are investigating an incident impacting Toll Free and Short Code MMS from AT&T to Bandwidth destinations.
May 6, 1:07 PM
Bandwidth App API and Portal Incident
Started: May 6, 11:00 AM
investigating
Bandwidth teams are investigating an incident impacting access to the Bandwidth App and UI. Access attempts may result in timeouts or non-response from the API or UI. Teams are working to restore expected portal behavior.
May 6, 11:00 AM
Outbound Calling Incident - Norway
Started: May 4, 8:05 AM
investigating
Bandwidth teams are investigating potential Outbound call failures from Norway based numbers.
May 4, 8:05 AM
April 2026
Outbound Hosted Media MMS Incident
Started: Apr 28, 11:15 PM
investigating
Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
Apr 28, 11:15 PM
Outbound Messaging Incident
Started: Apr 27, 1:05 PM
monitoring
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
Apr 29, 5:02 PM
monitoring
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
Apr 28, 6:56 PM
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Apr 28, 5:52 PM
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Apr 28, 12:27 PM
identified
Teams have identified the source of this incident and are working to restore expected network behavior.
Apr 27, 7:59 PM
investigating
Teams continue to investigate this incident.
Apr 27, 7:04 PM
investigating
Teams continue to investigate this incident.
Apr 27, 3:55 PM
investigating
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Apr 27, 1:05 PM
Inbound Calling - Alaska
Started: Apr 24, 4:55 PM
monitoring
We are continuing to monitor for stability.
Apr 25, 5:57 PM
monitoring
Teams are observing expected calling behavior. We will monitor for prolonged stability.
Apr 24, 11:26 PM
identified
Teams continue to work to restore expected calling behavior.
Apr 24, 9:40 PM
identified
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
Apr 24, 6:24 PM
investigating
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
Apr 24, 4:55 PM
Bandwidth App Incident - Campaign Registration
Started: Apr 23, 1:22 PM
monitoring
Teams are observing expected portal behavior and will monitor for stability.
Apr 23, 5:44 PM
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
Apr 23, 5:20 PM
investigating
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Apr 23, 1:22 PM
Bandwidth App Incident - Insights
Started: Apr 23, 6:59 AM
identified
Teams have identified the source of this incident and are working to restore expected services.
Apr 23, 8:18 AM
investigating
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
Apr 23, 6:59 AM
9-1-1 Dashboard Incident - Reporting
Started: Apr 22, 3:26 PM
monitoring
We are continuing to monitor for any further issues.
Apr 23, 1:23 PM
monitoring
Teams are observing expected behavior and will continue to monitor.
Apr 23, 6:55 AM
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 23, 2:04 AM
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 11:30 PM
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 8:28 PM
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
Apr 22, 3:46 PM
investigating
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
Apr 22, 3:26 PM
MMS Incident
Started: Apr 22, 11:58 AM
monitoring
Teams are observing expected network performance. We will monitor for continued stability.
Apr 22, 12:36 PM
investigating
Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
Apr 22, 11:58 AM
Bandwidth App Incident - Hosted Messaging
Started: Apr 21, 9:44 PM
identified
Teams have identified the source of this incident and are working to restore expected portal behaviors.
Apr 21, 11:20 PM
investigating
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
Apr 21, 9:44 PM
Lata 668 (Tucson, AZ) CLEC Market Outage
Started: Apr 20, 7:46 AM
investigating
Lata 668 (Tucson, AZ) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Apr 20, 7:46 AM
Bandwidth App Incident
Started: Apr 16, 4:29 PM
identified
Teams continue work resolve this incident.
Apr 16, 8:58 PM
monitoring
Bandwidth teams are observing expected and stable App behavior. We will monitor for prolonged stability.
Apr 16, 6:38 PM
investigating
Bandwidth teams are investigating intermittent service interruptions or connectivity issues for users attempting to access the Bandwidth App platform. Teams are working to restore expected portal behavior.
Apr 16, 4:29 PM
Bandwidth App Incident - Registration Center
Started: Apr 15, 7:24 PM
investigating
Bandwidth teams are currently investigating an incident where customers who are using the Registration Center are seeing unexpected campaign failures. Teams are working to restore expected behavior.
Apr 15, 7:24 PM
Bandwidth App Incident - IP Provisioning
Started: Apr 15, 4:19 PM
investigating
Teams continue work to restore expected portal behavior.
Apr 15, 9:26 PM
investigating
Teams continue work to restore expected portal behavior.
Apr 15, 7:29 PM
investigating
Bandwidth teams are currently investigating an incident on the Bandwidth App where IP self-provisioning requests are resulting an unexpected errors.
Apr 15, 4:19 PM
10DLC Provisioning Delays
Started: Apr 15, 2:30 PM
investigating
Bandwidth teams are investigating a delay in 10DLC Provisioning requests. We are working to restore expected provisioning behavior.
Apr 15, 2:30 PM
SMS Delivery Delays- France
Started: Apr 14, 11:58 PM
monitoring
Bandwidth upstream partner has implemented a fix to recover SMS delivery in France.
At this time, impairments are fully mitigated and Bandwidth is continuing to monitor to ensure stability.
We will resolve this incident after we observe continued stability.
Apr 15, 8:02 AM
investigating
Bandwidth is observing delays in SMS delivery in France. Teams are working to identify this issue an mitgate any impairments.
Apr 14, 11:58 PM
Bandwidth Help Center - Synthi
Started: Apr 14, 11:53 AM
monitoring
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
Apr 14, 1:24 PM
investigating
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
Apr 14, 11:53 AM
Bandwidth App Incident - Number Purchase
Started: Apr 13, 1:27 PM
monitoring
Teams are observing expected portal behaviors and are monitoring for stability.
Apr 13, 2:00 PM
investigating
Bandwidth teams are investigating a small segment of users of the Bandwidth App who are unable to purchase telephone numbers as expected. Teams are working to restore expected number purchasing behaviors.
Apr 13, 1:27 PM
Bandwidth App Incident - Number Order Incident
Started: Apr 12, 1:08 AM
monitoring
Teams are observing expected portal and inventory behavior. Teams will monitor for stability.
Apr 12, 2:39 AM
identified
We continue to work to restore expected portal behavior.
Apr 12, 2:13 AM
identified
Bandwidth teams have identified an incident within the Bandwidth App and API where available Number Inventory may not display accurately leading to incomplete number orders. Teams are working to restore expected numbers order and inventory behavior.
Apr 12, 1:08 AM
Outbound Calling Incident - Belgium
Started: Apr 9, 11:51 AM
monitoring
Teams are observing expected network behavior and will continue to monitor for stability.
Apr 9, 12:21 PM
identified
Teams have identified an incident impacting outbound calling in Belgium. These calls may not complete as expected.
Apr 9, 11:51 AM
Help Center Ticketing Incident - Email to Ticket
Started: Apr 8, 7:00 PM
identified
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
Apr 8, 7:29 PM
investigating
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
Apr 8, 7:00 PM
Legacy Global Portal Incident- Auto Top Off
Started: Apr 8, 5:00 PM
monitoring
We are observing expected portal behavior and continue to monitor.
Apr 9, 11:16 AM
identified
Teams have identified the source of this incident, and are working to restore expected portal behavior.
Apr 8, 6:16 PM
investigating
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
Apr 8, 5:00 PM
JFK Datacenter Incident
Started: Apr 8, 11:01 AM
monitoring
Teams are observing expected network behavior. We will continue to monitor for stability.
Apr 8, 1:27 PM
investigating
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
Apr 8, 11:01 AM
MMM Failures
Started: Apr 8, 9:01 AM
monitoring
For a brief period of time, some MMS messages towards AT&T may have failed to deliver as expected. Teams are observing expected network performance and are monitoring for stability.
Apr 8, 9:01 AM
Singapore Inbound Calling Incident
Started: Apr 7, 6:21 PM
investigating
Teams continue to investigate the incident.
Apr 7, 9:09 PM
monitoring
Teams are observing expected network performance and are monitoring for stability.
Apr 7, 7:20 PM
investigating
Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
Apr 7, 6:21 PM
Bandwidth App Incident - Campaign Assignment Incident
Started: Apr 7, 1:38 PM
identified
Teams continue to work to resolve this incident.
Apr 7, 4:40 PM
identified
Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
Apr 7, 1:38 PM
Bandwidth App - Provisioning Incident
Started: Apr 6, 7:03 PM
monitoring
Teams are observing expected App behavior and will monitor for continued stability.
Apr 6, 7:49 PM
investigating
Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
Apr 6, 7:03 PM
Bandwidth App Incident - Location Management
Started: Apr 6, 2:49 PM
monitoring
Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
Apr 6, 3:24 PM
investigating
Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
Apr 6, 2:49 PM
Bulk TN Lookup Functionality Incident
Started: Apr 3, 8:27 PM
investigating
Bandwidth teams are investigating an incite where Bulk TN Lookups are not completing as expected.
Apr 3, 8:27 PM
Bandwidth App & Global Portal Incident - Reporting
Started: Apr 3, 5:11 PM
investigating
We are continuing to investigate this issue.
Apr 3, 8:26 PM
investigating
We are continuing to investigate this issue.
Apr 3, 6:53 PM
investigating
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
Apr 3, 5:11 PM
Outbound Calling Incident - Romania
Started: Apr 2, 8:41 AM
monitoring
Teams are observing expected network behavior. We are monitoring for continued stability.
Apr 2, 11:20 AM
investigating
Teams are investigating an outbound calling incident resulting in call failures in Romania based calls.
Apr 2, 8:41 AM
March 2026
Global Portal Incident
Started: Mar 31, 12:18 PM
monitoring
Teams are observing expected report generation. We will monitor for stability.
Mar 31, 12:36 PM
identified
Bandwidth teams have identified an incident impacting CDR and Insights processing in the Global Portal. These reports may be delayed or produce non-enhanced data.
Mar 31, 12:18 PM
Inbound Calling Incident- UK
Started: Mar 27, 8:23 PM
monitoring
Teams are observing expected network performance. We will continue monitoring for stability.
Mar 30, 11:18 AM
identified
The impacted off net provider has identified the source of this issue and they are working to restore expected two-way audio.
Mar 27, 11:38 PM
investigating
Teams are investigating an off-network incident impacting Inbound UK based calls from British Telecom, where calls experience one-way audio. Teams are working with BT to restore expected calling behavior.
Mar 27, 8:23 PM
Outbound Calling Incident
Started: Mar 27, 2:06 PM
monitoring
Teams are observing expected network behavior and will continue to monitor for stability.
Mar 27, 7:56 PM
identified
Teams have identified the source of this incident and are working to restore expected network behavior.
Mar 27, 4:35 PM
investigating
Teams are currently investigating an outbound calling incident where some calls may not complete as expected in our ATL, DFW, and LAX data centers. Teams are working expeditiously to restore expected network behavior.
Mar 27, 2:06 PM
Outbound 10DLC MMS Delivery Incident
Started: Mar 26, 6:31 PM
monitoring
Teams are observing expected network behavior. We will continue to monitor.
Mar 27, 2:07 AM
investigating
Bandwidth teams are investigating an incident impacting Outbound 10DLC MMS delivery. Some messages are not being delivered as expected at this time.
Mar 26, 6:31 PM
Outbound UK Voice Incident
Started: Mar 24, 11:44 AM
monitoring
Teams are observing expected network behavior. We will continue to monitor.
Mar 24, 3:50 PM
identified
Teams have identified an Outbound UK Voice incident impacting UK based traffic where some calls may fail to complete as expected. Teams are working to restore expected network behavior.
Mar 24, 11:44 AM
National Calling Incident: France, Spain, Austria
Started: Mar 23, 7:11 PM
monitoring
Teams are observing expected network behavior and will monitor for prolonged stability.
Mar 23, 8:31 PM
identified
Teams have identified the source of this incident and are working to restore expected networking behavior.
Mar 23, 7:56 PM
investigating
Bandwidth teams are currently investigating an incident on the Universal Platform where National Calling is not completing as expected to; France, Spain, & Austria. Teams are working to restore expected calling behaviors.
Mar 23, 7:11 PM