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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 136 - Syracuse, NY
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Inbound Calling (SIP) - United StatesOutbound Calling (SIP) - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
The impacted provider continues work to restore expected calling behaviors.
identified
We continue to work with the impacted provider to restore expected calling behaviors.
identified
Bandwidth teams have identified an off-network incident impacting some voice traffic to experience packet loss. Bandwidth is working with the impacted provider to bring out expected calling behaviors.
Teams have identified the source of this incident and are working to restore expected network behavior.
investigating
Bandwidth teams are investigating an incident where outbound calls are receiving an unexpected 404 error code. As a result, these calls are failing to connect as expected.
Bandwidth International Market Impairment - Thailand
We have observed services in Thailand have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are investigating a network impairment in Thailand with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Inbound Calling (SIP) - United StatesOutbound Calling (SIP) - United States
monitoring
Teams are observing expected network behavior and will monitor for stability
identified
Bandwidth teams have identified a network condition impacting a small subset of voice calls transversing our DFW datacenter. These calls may not complete as expected.
Teams are observing expected delivery. We will monitor for stability.
identified
Bandwidth teams have identified an off network event in which SMS messages destined to T-Mobile subscribers may experience irregular delivery with inconsistent delivery times.
Lata 464 (Madisonville, KY) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Voice Calling Incident - Italy
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound Italy based calls. These calls may fail to complete.
Port In Order Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected port in between and will monitor for stability.
identified
Teams continue to work towards a resolution to restore expected port behaviors.
investigating
Bandwidth teams have identified an incident impacting port in orders. These orders may be delayed in activation.
Italy- Inbound and Outbound Call Failures
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound calls in Italy. These calls may fail to complete as expected.
Voice Authentication Incident - Pindrop
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
investigating
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
May 2026
Outbound Calling Incident - Bandwidth Global
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams are investigating an incident impacting outbound voice traffic on our legacy Global platform. These calls may fail to connect.
SMS and MMS Messaging Incident - Verizon Wireless
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor for stability.
monitoring
We continue to monitor for stability.
monitoring
Teams are observing expected messaging delivery. We are monitoring for stability.
identified
Teams remain engaged with the impacted industry vendor to bring about a resolution.
identified
Bandwidth teams have identified an off-network incident impacting outbound SMS and MMS messages towards the Verizon Wireless network. These messages may not deliver as expected.
MMS Incident - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting outbound MMS Messages towards the AT&T network. These messages may not complete as expected. Teams are working to restore expected messaging deliverability.
Outbound MMS Messaging Incident
majorSource not attested
Last archived state: resolved
View archived record details
identified
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
identified
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
identified
The impaired industry vendor continues to work towards a resolution.
identified
Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
10DLC Provisioning Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
Inbound MMS Messaging Incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected inbound delivery of inbound MMS messages. We will monitor for stability.
identified
Bandwidth teams continue to escalate with impacted industry counterparts to restore expected messaging behavior.
identified
The source of the incident has been identified as an off network industry incident. We continue to work with industry partners to restore expected messaging behavior.
investigating
Bandwidth teams are investigating an inbound MMS messaging incident. Messages from AT&T and Verizon intermittently fail to reach the Bandwidth network. Teams are working with the impacted industry vendor.
