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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 136 - Syracuse, NY
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Inbound Calling (SIP) - United StatesOutbound Calling (SIP) - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
The impacted provider continues work to restore expected calling behaviors.
identified
We continue to work with the impacted provider to restore expected calling behaviors.
identified
Bandwidth teams have identified an off-network incident impacting some voice traffic to experience packet loss. Bandwidth is working with the impacted provider to bring out expected calling behaviors.
Teams have identified the source of this incident and are working to restore expected network behavior.
investigating
Bandwidth teams are investigating an incident where outbound calls are receiving an unexpected 404 error code. As a result, these calls are failing to connect as expected.
Bandwidth International Market Impairment - Thailand
We have observed services in Thailand have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are investigating a network impairment in Thailand with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Inbound Calling (SIP) - United StatesOutbound Calling (SIP) - United States
monitoring
Teams are observing expected network behavior and will monitor for stability
identified
Bandwidth teams have identified a network condition impacting a small subset of voice calls transversing our DFW datacenter. These calls may not complete as expected.
Teams are observing expected delivery. We will monitor for stability.
identified
Bandwidth teams have identified an off network event in which SMS messages destined to T-Mobile subscribers may experience irregular delivery with inconsistent delivery times.
Lata 464 (Madisonville, KY) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Legacy Global Portal
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting the legacy Global Portal. Customers are unable to save changes within the portal at this time.
JFK Data Center Congestion
Source not attested
Last archived state: resolved
View archived record details
monitoring
Bandwidth is experiencing congestion in our JFK data center. At this time we are not observing impact to customer calls. Bandwidth is monitoring and determining actions to ensure the data center remains stable.
Bandwidth App Incident - Invoice Downloads
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal behavior and will monitor for prolonged stability.
identified
Teams continue work to restore expected Invoice download functions.
identified
We are continuing to work on a fix for this issue.
identified
Bandwidth teams have identified an incident impacting the ability to download invoices within the Bandwidth App. Teams are working to restore expected application behavior.
Inbound Calling Incident- Argentina
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating inbound call failures for Argentina based traffic.
SIP Registrar Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network performance. We will continue to monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident impacting SIP Registrar calls. These calls may experience an unexpected 404 error code.
Teams are investigating an incident impacting Inbound and Outbound calls for Czech Republic based calls. These calls may not complete as expected.
Port Order Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected port order behavior and will monitor for stability.
identified
Bandwidth teams have identified an incident impacting both Port In and Port Out Orders. These orders are delayed in completing, due to an industry provider incident.
Inbound MMS Incident - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected messaging behavior. We will monitor for stability.
identified
Bandwidth teams have identified an incident impacting inbound MMS messages from AT&T. Teams are working in partnership to restore expected services.
DFW Datacenter Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams are investigating an intermittent call failure incident for a small sub-set of traffic transversing the DFW Datacenter.
Inbound Calling Incident - Italy
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting some inbound calls to Italy from a particular provider. Teams are working with the impacted service provider to restore expected inbound calling behavior.
