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98.2%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We made some changes at the database level to address the performance issue. We are now closely watching the results and will provide another update soon.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing slow or failing logins. Some users may be unable to sign in or may see long loading times. Our team is investigating and we will share an update shortly.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Degraded Performance for Ticket Conversations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.
Payment Processing Issue (Duplicate Charges)
Source not attested
Last archived state: resolved
View archived record details
identified
Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.
Unexpected Device Availability Alerts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.
April 2026
Service Disruption Affecting US Customers
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
investigating
We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.
investigating
Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
