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Anthology Outage History

Daily provider-status observations and published incident history for Anthology.

Component incident

Anthology has an active component incident; no global outage is indicated. Verified . Official provider source.

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89.2% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 86.7% 30 4

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Student Application Unavailable on Citrix - Global
critical

View incident details and source

Started:

Anthology Student
identified
Anthology Student – Citrix Desktop Access and Service Availability Update We are providing an update regarding access to Anthology Student services that utilize Citrix. Following the recent disclosure by Citrix of critical security vulnerabilities ( CVE-2026-88771, CVE-2026-88772, CVE-2026-88773, CVE-2026-88774, CVE-2026-88775, CVE-2026-88776, CVE-2026-88777, and CVE-2026-88778 ) affecting Citrix NetScaler, Ellucian took proactive steps to protect our customers by disabling Citrix-based access. At this time, we have no evidence that customer data has been compromised as a result of these vulnerabilities. The decision to disable Citrix-based access was a proactive security measure taken in response to the vulnerabilities disclosed by Citrix. We continue to closely monitor and assess the situation and will communicate any material updates as they become available. Anthology Student web access We recommend that customers use the Anthology Student web client for supported functionality. Some web-based services were also temporarily unavailable because they shared gateway infrastructure with Citrix. We are working to restore these services through an alternate secure access path, allowing them to operate independently of Citrix desktop access. We will communicate as these services become available. We understand the importance of Anthology Student to your daily operations. Our priority is to protect your data and ensure secure access to your services. As we complete our security review, we are evaluating each service against that standard, and some may not be restored in their current form. We will share details on each service, including any alternatives, as soon as they are available. We recognize that some institutions rely on Citrix desktop services. If your institution is one of them, please create a case directly with support. We will continue to provide updates as additional services are restored.  For the latest information and service availability updates, please continue to monitor the Ellucian Status Page at status.anthology.com
identified
Our technical team remains engaged and is actively working to restore service. Out of an abundance of caution, we are continuing to block access to the desktop client while we work closely with our vendor to assess and mitigate the potential impact of the recently disclosed security vulnerabilities. At this time, we have no further information to share and no estimated timeframe for restoration. We will provide additional updates as soon as new information becomes available. We apologize for the continued inconvenience and appreciate your patience and understanding.
identified
Our teams remain actively engaged and are continuing to work with our vendor to ensure that our customers can return to a secure and reliable environment when services are restored. We understand the impact this disruption may have caused and sincerely appreciate your patience while these important validation activities continue. Further updates will be shared as they become available.
identified
Our technical teams continue working closely with our vendor to complete the validation and remediation needed for a secure restoration of services. While progress is being made, our primary focus remains on ensuring that all appropriate measures are in place to maintain the security and stability of the environment before access is restored. As a precaution, access to the desktop client remains temporarily restricted while these efforts continue. We understand the impact this disruption has had and sincerely appreciate your continued patience and understanding. At this time, we do not have an estimated timeframe for service restoration, but we remain committed to providing updates as new information becomes available. We apologize for the ongoing inconvenience and appreciate your cooperation.
identified
Our technical team remains engaged and is actively working to restore service. Out of an abundance of caution, we are continuing to block access to the desktop client while we work closely with our vendor to assess and mitigate the potential impact of the recently disclosed security vulnerabilities. At this time, we have no further information to share and no estimated timeframe for restoration. We will provide additional updates as soon as new information becomes available. We apologize for the continued inconvenience and appreciate your patience and understanding.
identified
Our technical team continues to work closely with our vendor on the assessment and remediation of the recently disclosed Citrix NetScaler security vulnerabilities. As a precaution, access to the desktop client remains temporarily blocked while remediation activities and validation are ongoing. There is no change in service status at this time. We continue to actively monitor the environment and will provide further updates as progress is made and additional information becomes available. We appreciate your continued patience and understanding while we work to restore access safely.
identified
Our technical team continues to work closely with our vendor to address the recently disclosed Citrix NetScaler security vulnerabilities. Out of an abundance of caution, access to the desktop client remains temporarily blocked while our assessment and remediation efforts continue. At this time, there is no change in service status. We are actively monitoring the environment and will provide additional updates as new information becomes available. We apologize for the continued inconvenience and appreciate your patience and understanding.
identified
Our technical team remains engaged and is actively working to restore service. Out of an abundance of caution, we are continuing to block access to the desktop client while we work closely with our vendor to assess and mitigate the potential impact of the recently disclosed security vulnerabilities. We are closely monitoring the environment and will provide further updates as restoration efforts progress. At this time, there is no confirmed ETA for service restoration. We apologize for the continued inconvenience and thank you for your patience and understanding. Reference: Citrix NetScaler ADC and NetScaler Gateway Security Bulletin (CTX697096) https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX697096&articleURL=Citrix_NetScaler_ADC_and_Citrix_NetScaler_Gateway_Security_Bulletin_for_CVE_2026_88771_CVE_2026_88772_CVE_2026_88773_CVE_2026_88774_CVE_2026_88775_CVE_2026_88776_CVE_2026_88777_and_CVE_2026_88778
identified
Restoration efforts remain ongoing, and we are continuing to see successful recovery across several affected customer environments. Our technical teams are actively implementing and validating the recommended remediation for the remaining customers while closely monitoring service stability. We appreciate your continued patience and understanding as we work toward full service restoration. The next update will be provided at 8:00 AM EST, or sooner if significant progress is made.
identified
Our technical teams continue to make progress with restoration efforts and are seeing successful recovery across a number of affected customer environments. Remediation activities remain ongoing, with the vendor-recommended fix being implemented across the remaining affected customers on a customer-by-customer basis. Teams are actively monitoring the environment throughout the restoration process to ensure service stability.​‌ We understand the impact this disruption may have caused and sincerely appreciate your patience and understanding as we continue working toward full service restoration. The next update will be provided at 5:00 AM EST, or sooner if significant progress is made.
investigating
Our technical teams are actively investigating the issue with the vendor and continue to work toward a resolution. The investigation remains ongoing, and we are closely monitoring the environment. At this time, there is no confirmed ETA for service restoration. We apologize for the continued inconvenience and appreciate your patience and understanding. We will share further updates as new information becomes available. For additional information regarding the underlying Citrix NetScaler security advisory, please refer to: https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX697096&articleURL=Citrix_NetScaler_ADC_and_Citrix_NetScaler_Gateway_Security_Bulletin_for_CVE_2026_88771_CVE_2026_88772_CVE_2026_88773_CVE_2026_88774_CVE_2026_88775_CVE_2026_88776_CVE_2026_88777_and_CVE_2026_88778
investigating
Our technical team remains engaged and is actively working to restore service. We are closely monitoring the environment and will provide further updates as restoration efforts progress. At this time, there is no confirmed ETA for service restoration. We apologize for the continued inconvenience and thank you for your patience and understanding. For additional information regarding the underlying Citrix NetScaler security advisory, please refer to: https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX697096&articleURL=Citrix_NetScaler_ADC_and_Citrix_NetScaler_Gateway_Security_Bulletin_for_CVE_2026_88771_CVE_2026_88772_CVE_2026_88773_CVE_2026_88774_CVE_2026_88775_CVE_2026_88776_CVE_2026_88777_and_CVE_2026_88778
investigating
Our technical team continues to actively work on restoring the service and is monitoring the situation closely. At this time, there is still no estimated time of resolution (ETA). We will continue to provide updates as soon as additional information becomes available. We apologize for the continued inconvenience and appreciate your patience and understanding.
investigating
The Student Application accessed through Citrix is currently unavailable due to emergency maintenance. Our technical team is actively working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this time. At present, there is no estimated time for resolution (ETA). We will continue to provide updates as they become available. Thank you for your understanding.

Legacy Incident Archive

6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Student portal issue -US East - US West region
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 4:35 AM EST and 5:00 AM EST, a subset of customers may have experienced disrupted functionality or intermittent service degradation. The underlying issue has been identified and fully resolved, and all services have been restored to normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the issue.
July 2026
Student Application down- US West
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting a subset of customers hosted in the West US region has been resolved, and services have returned to normal operation. Our service provider has completed the necessary remediation actions, and we have validated that service functionality has been restored. As a precaution, the environment will remain under close monitoring to ensure continued stability and performance.
identified
We continue to work closely with our service provider regarding the ongoing issue affecting a subset of customers hosted in the West US region. The service provider is actively implementing recovery measures, and we are monitoring progress to evaluate the impact and effectiveness of these actions. While mitigation efforts are underway, some customers may continue to experience intermittent service degradation. Our teams remain engaged with the service provider and are prioritizing restoration...
identified
Our service provider has identified the underlying issue and is actively working toward mitigation and recovery. We remain closely engaged with their teams to track progress, assess customer impact, and support restoration efforts wherever possible. At this time, some customers may continue to experience intermittent service degradation. We are monitoring the situation closely and will provide further updates as more information becomes available.
investigating
We are aware of an ongoing issue causing service degradation for a subset of customers hosted in the West US region. The issue is related to an underlying service disruption with  our service providers. Our team is actively engaged with the service provider to monitor the situation, support the resolution efforts, and ensure timely communication as new information becomes available. We will continue to provide updates as we receive additional information. Thank you for your patience and unde...
June 2026
Anthology Student Availability Issue -- West US Region
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been applied, and we will continue monitoring to ensure stability.
investigating
We have identified an issue impacting the availability of the Anthology Student for customers in the West US region. To resolve this issue, our Engineering team will implement a workaround that requires approximately 15 minutes of downtime, during which the student will be temporarily inaccessible. We recognize the critical nature of these services and sincerely apologize for this disruption. We appreciate your patience as we work to restore full service as quickly as possible.
May 2026
Student Application Issue- Global
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the Forms Builder has been deployed, and service is now fully restored. We are currently in the monitoring phase to verify stability.
identified
Access to the student application has stabilized for the majority of users. We are now addressing reports of intermittent issues, specifically within the Forms Builder for some users. Our engineers are prioritizing a fix for this specific component and will provide further updates as they become available.
investigating
Our engineers are still working on fixing the accessibility issues with the student application. We will continue to provide updates as the situation warrants or as soon as new information is confirmed.
investigating
We are aware of issues with the student application where some users may be unable to load the site or log in to their accounts. We are actively working to resolve the issue and will provide another update as soon as more information becomes available.
April 2026
Education Partner for Student is down
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been fully resolved, and service has been restored for all the Education Partner Clients. We will continue to monitor to ensure stability.
investigating
Our technical team continues to work on mitigating the issue. We will share the next update by 8.30 PM ET or sooner if there are significant changes.
investigating
Our technical team is currently investigating a connectivity-related issue affecting site access and is working to resolve it.
investigating
We have identified an issue affecting Education Partner Clients through our monitoring systems. Our technical team is actively working to resolve it, and we will provide updates as soon as more information becomes available.
Anthology Student is down
Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue affecting student applications through our monitoring systems. Our technical team is actively working to resolve it, and we will provide updates as soon as more information becomes available.
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