Student Application Unavailable on Citrix - Global

Anthology Student – Citrix Desktop Access and Service Availability Update

We are providing an update regarding access to Anthology Student services that utilize Citrix.

Following the recent disclosure by Citrix of critical security vulnerabilities ( CVE-2026-88771, CVE-2026-88772, CVE-2026-88773, CVE-2026-88774, CVE-2026-88775, CVE-2026-88776, CVE-2026-88777, and CVE-2026-88778 ) affecting Citrix NetScaler, Ellucian took proactive steps to protect our customers by disabling Citrix-based access.

At this time, we have no evidence that customer data has been compromised as a result of these vulnerabilities. The decision to disable Citrix-based access was a proactive security measure taken in response to the vulnerabilities disclosed by Citrix. We continue to closely monitor and assess the situation and will communicate any material updates as they become available.

Anthology Student web access
We recommend that customers use the Anthology Student web client for supported functionality.
Some web-based services were also temporarily unavailable because they shared gateway infrastructure with Citrix. We are working to restore these services through an alternate secure access path, allowing them to operate independently of Citrix desktop access. We will communicate as these services become available.

We understand the importance of Anthology Student to your daily operations. Our priority is to protect your data and ensure secure access to your services. As we complete our security review, we are evaluating each service against that standard, and some may not be restored in their current form. We will share details on each service, including any alternatives, as soon as they are available.

We recognize that some institutions rely on Citrix desktop services. If your institution is one of them, please create a case directly with support.

We will continue to provide updates as additional services are restored.  For the latest information and service availability updates, please continue to monitor the Ellucian Status Page at status.anthology.com

Our technical team remains engaged and is actively working to restore service. Out of an abundance of caution, we are continuing to block access to the desktop client while we work closely with our vendor to assess and mitigate the potential impact of the recently disclosed security vulnerabilities.
At this time, we have no further information to share and no estimated timeframe for restoration. We will provide additional updates as soon as new information becomes available.
We apologize for the continued inconvenience and appreciate your patience and understanding.

Our teams remain actively engaged and are continuing to work with our vendor to ensure that our customers can return to a secure and reliable environment when services are restored.
We understand the impact this disruption may have caused and sincerely appreciate your patience while these important validation activities continue. Further updates will be shared as they become available.

Our technical teams continue working closely with our vendor to complete the validation and remediation needed for a secure restoration of services.
While progress is being made, our primary focus remains on ensuring that all appropriate measures are in place to maintain the security and stability of the environment before access is restored. As a precaution, access to the desktop client remains temporarily restricted while these efforts continue.
We understand the impact this disruption has had and sincerely appreciate your continued patience and understanding. At this time, we do not have an estimated timeframe for service restoration, but we remain committed to providing updates as new information becomes available.
We apologize for the ongoing inconvenience and appreciate your cooperation.

Our technical team remains engaged and is actively working to restore service. Out of an abundance of caution, we are continuing to block access to the desktop client while we work closely with our vendor to assess and mitigate the potential impact of the recently disclosed security vulnerabilities.
At this time, we have no further information to share and no estimated timeframe for restoration. We will provide additional updates as soon as new information becomes available.
We apologize for the continued inconvenience and appreciate your patience and understanding.

Our technical team continues to work closely with our vendor on the assessment and remediation of the recently disclosed Citrix NetScaler security vulnerabilities.
As a precaution, access to the desktop client remains temporarily blocked while remediation activities and validation are ongoing. There is no change in service status at this time.
We continue to actively monitor the environment and will provide further updates as progress is made and additional information becomes available.
We appreciate your continued patience and understanding while we work to restore access safely.

Our technical team continues to work closely with our vendor to address the recently disclosed Citrix NetScaler security vulnerabilities. Out of an abundance of caution, access to the desktop client remains temporarily blocked while our assessment and remediation efforts continue.
At this time, there is no change in service status. We are actively monitoring the environment and will provide additional updates as new information becomes available.
We apologize for the continued inconvenience and appreciate your patience and understanding.

Our technical team remains engaged and is actively working to restore service. Out of an abundance of caution, we are continuing to block access to the desktop client while we work closely with our vendor to assess and mitigate the potential impact of the recently disclosed security vulnerabilities.
We are closely monitoring the environment and will provide further updates as restoration efforts progress.
At this time, there is no confirmed ETA for service restoration.
We apologize for the continued inconvenience and thank you for your patience and understanding.
Reference: Citrix NetScaler ADC and NetScaler Gateway Security Bulletin (CTX697096)
https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX697096&articleURL=Citrix_NetScaler_ADC_and_Citrix_NetScaler_Gateway_Security_Bulletin_for_CVE_2026_88771_CVE_2026_88772_CVE_2026_88773_CVE_2026_88774_CVE_2026_88775_CVE_2026_88776_CVE_2026_88777_and_CVE_2026_88778

Restoration efforts remain ongoing, and we are continuing to see successful recovery across several affected customer environments. Our technical teams are actively implementing and validating the recommended remediation for the remaining customers while closely monitoring service stability. We appreciate your continued patience and understanding as we work toward full service restoration. The next update will be provided at 8:00 AM EST, or sooner if significant progress is made.

Our technical teams continue to make progress with restoration efforts and are seeing successful recovery across a number of affected customer environments. Remediation activities remain ongoing, with the vendor-recommended fix being implemented across the remaining affected customers on a customer-by-customer basis. Teams are actively monitoring the environment throughout the restoration process to ensure service stability.​‌
We understand the impact this disruption may have caused and sincerely appreciate your patience and understanding as we continue working toward full service restoration. The next update will be provided at 5:00 AM EST, or sooner if significant progress is made.

Our technical teams are actively investigating the issue with the vendor and continue to work toward a resolution. The investigation remains ongoing, and we are closely monitoring the environment. At this time, there is no confirmed ETA for service restoration. We apologize for the continued inconvenience and appreciate your patience and understanding. We will share further updates as new information becomes available.
For additional information regarding the underlying Citrix NetScaler security advisory, please refer to:
https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX697096&articleURL=Citrix_NetScaler_ADC_and_Citrix_NetScaler_Gateway_Security_Bulletin_for_CVE_2026_88771_CVE_2026_88772_CVE_2026_88773_CVE_2026_88774_CVE_2026_88775_CVE_2026_88776_CVE_2026_88777_and_CVE_2026_88778

Our technical team remains engaged and is actively working to restore service. We are closely monitoring the environment and will provide further updates as restoration efforts progress.
At this time, there is no confirmed ETA for service restoration.
We apologize for the continued inconvenience and thank you for your patience and understanding.
For additional information regarding the underlying Citrix NetScaler security advisory, please refer to:
https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX697096&articleURL=Citrix_NetScaler_ADC_and_Citrix_NetScaler_Gateway_Security_Bulletin_for_CVE_2026_88771_CVE_2026_88772_CVE_2026_88773_CVE_2026_88774_CVE_2026_88775_CVE_2026_88776_CVE_2026_88777_and_CVE_2026_88778

Our technical team continues to actively work on restoring the service and is monitoring the situation closely. At this time, there is still no estimated time of resolution (ETA). We will continue to provide updates as soon as additional information becomes available.
We apologize for the continued inconvenience and appreciate your patience and understanding.

The Student Application accessed through Citrix is currently unavailable due to emergency maintenance.
Our technical team is actively working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this time.
At present, there is no estimated time for resolution (ETA). We will continue to provide updates as they become available.
Thank you for your understanding.