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54.1%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
66.7%
30
10
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls.
Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal.
We are monitoring this issue with Salesforce and will provide updates as they are made available.
Thank you so much for your patience!
Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support).
We appreciate your patience as we continue to work on this issue.
Thank you!
investigating
We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Web Form Support Tickets
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and there should be no impediments to utilizing amplify.com/support as a flow towards opening a Support ticket via web form. We will continue to monitor for now.
investigating
We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account.
We will update this page once we have resolved the issue causing this error message.
July 2026
Phone Support Service Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our phone service provider has implemented a fix. We are continuing to monitor.
investigating
Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect.
We are monitoring the status of this issue with our phone service provider.
In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
We appreciate your patience and hope this issue is resolved soon!
Phone Support Service Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and phone calls are now connecting successfully!
We will continue to monitor.
investigating
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
Thank you again for your patience!
investigating
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
Thank you again for your patience!
investigating
Our phone provider is currently experiencing degraded performance issues. As a result, our support teams are unable to connect with customers via phone.
We are monitoring the status of this issue with our phone service provider.
In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
We appreciate your patience and hope this issue is resolved soon!
April 2026
Amplify PD Site Accessibility Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site.
Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue.
We will notify you once this issue has been resolved.
Thank you so much for your patience!
Scheduled Maintenance Window
Source not attested
Last archived state: resolved
View archived record details
identified
We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.
Scheduled Maintenance Window
Source not attested
Last archived state: resolved
View archived record details
identified
We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.
Scheduled Maintenance Window
Source not attested
Last archived state: resolved
View archived record details
monitoring
We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.
March 2026
Science and ELA - Intermittent Activity Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue.
We will provide updates on this page once we have more information.
We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!
