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80.5%of 77 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.4%
28
1
September 2026
82.1%
28
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Intermittent 5xx Errors Affecting Order Creation and Account Details
Service has remained stable and no further issues have been observed.
monitoring
Service has remained stable since our last update, with no recurrence. We are completing final review and monitoring to ensure continued stability.
identified
Preliminary findings point to a brief database issue as the likely cause. No new failures have been seen since our last update, and our investigation remains in progress.
investigating
We have not observed any new failures since our last update. Our investigation into the root cause is still in progress.
investigating
The investigation is still underway as we work to pinpoint and resolve the underlying cause.
investigating
At this time, we are not observing active errors, but we remain focused on identifying and addressing the underlying issue.
investigating
We are investigating an issue where order creation and account detail requests are returning 5xx errors intermittently. This is being treated as a priority, and we are actively working on a resolution.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Dashboard SMS 2FA
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We believe the issue with SMS based two-factor authentication for the Trading Dashboard is resolved. We are currently monitoring the service to validate.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with SMS two-factor authentication for the Trading Dashboard. If you cannot log in, please contact support.
This does not affect our APIs or Broker Dashboard.
JIT Reports are not available for 6-April-2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Team is still working to identify the root cause
investigating
Just In Time reports are not generated
March 2026
Service degradation across multiple API's
Source not attested
Last archived state: resolved
View archived record details
monitoring
All services are operating normally with no issues detected. We are continuing to monitor and will provide updates if anything changes.
monitoring
The service has been restored to normal operation. We are no longer seeing issues with any API endpoints or journals. We will continue monitoring to ensure stability.
identified
We are seeing improvement in API response times, and journals are no longer getting stuck. We are continuing to monitor the situation and will post further updates as needed.
investigating
We are currently investigating a service degradation that is impacting account information access and transaction processing.
Client Impact:
Users may experience intermittent timeouts or delays when attempting to access their account details.
Current Status: Our engineering teams are actively engaged and working to address the underlying issues related to processing capacity and system delays. We are prioritising a resolution and will provide an update when more information is available.
