What happened
AWS reported packet loss affecting Direct Connect connections at Equinix FR5 in Frankfurt, Germany. Its final update attributes the incident to water entering the facility, affecting cooling and power. Customers with redundant connections at other Direct Connect locations maintained connectivity through alternate paths.
Timeline (UTC)
| Time | Provider-reported milestone |
|---|---|
| August 15, 02:33 | Impact began |
| August 15, 03:42 | First public notice |
| August 18, 02:26 | Equipment restored; connectivity verified operational |
| August 18, 04:01 | Final resolved update published |
The start and recovery times are converted from AWS's stated Pacific Daylight Time. Their interval is 71 hours, 53 minutes, not a measurement of every customer's downtime. Recovery occurred in stages.
Source and scope
See AWS Health and its public historical event record, under directconnect-eu-central-1, event ending E23AA_ADAB9D3D11F. This record describes a specific Direct Connect location; it does not establish an AWS-wide outage.
Correction and citation
Corrected September 12, 2026: the previous 96-hour, 20-minute duration and August 19 recovery were unsupported. This revision uses AWS's final incident update. Cite this brief with its location, service scope and UTC times intact.
For present conditions, check current AWS status.