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ZPA connectivity issues in China region - private.zscaler.com

Degraded Impact Investigating Ongoing August 20, 2026

Incident Lifecycle

Investigating

Incident Timeline

Investigating
Zscaler is investigating an issue with its Beijing III, Shanghai I datacenter on the private.zscaler.com cloud and is currently investigating the matter. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: Root cause of this issue is attributed to a recent configuratio...
Aug 20, 2026 at 4:36 AM UTC
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