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Zoom

Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.

Minor Impact Identified Ongoing May 19, 2026

Incident Lifecycle

Investigating Identified Identified Identified Identified Identified Identified Identified Identified Identified Identified Identified Identified Identified

Incident Timeline

Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
May 22, 2026 at 10:19 PM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.
May 22, 2026 at 6:07 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 2026 at 6:00 PM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 2026 at 6:05 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 2026 at 12:01 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 2026 at 5:33 PM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 2026 at 11:32 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 2026 at 5:31 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 2026 at 1:37 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 2026 at 12:07 PM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 2026 at 8:05 AM UTC
Identified
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 2026 at 6:03 AM UTC
Identified
We have successfully identified the root cause of an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

This incident will impact only AT&T and Verizon subscribers. Our team is actively working with the vendor on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 2026 at 4:03 AM UTC
Investigating
We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 19, 2026 at 3:56 AM UTC
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