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Zoom

Service Degradation Affecting Zoom Contact Center SMS in US Region

Minor Impact Monitoring Ongoing May 21, 2026

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Monitoring

Incident Timeline

Monitoring
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.

We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
May 21, 2026 at 8:38 AM UTC
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