Current answer
Xendit experienced a minor incident: Payouts Disruption in Indonesia. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
Disbursement - Permata
Disbursement - Other Indonesia banks and E-Wallets
Remittance Payouts
Incident Timeline
Identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 26, 2026 at 10:30 AM UTC
Identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 26, 2026 at 10:10 AM UTC
Identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 26, 2026 at 10:00 AM UTC
Identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 26, 2026 at 9:40 AM UTC
Identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 26, 2026 at 9:00 AM UTC
Identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 5000-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 5000-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Aug 26, 2026 at 8:10 AM UTC
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