Current answer
Plum Fintech experienced a minor incident: Ongoing Technical Issue: Login & In-App Actions. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
🏦 Bank Connections
➡️ Deposits
⬅️ Withdrawals
📈 Investments
💳 Plum Card
💬 Chat
💬 Chat Webviews
🌍 API
🤗 Live Support
Depositors
Plum application
Messenger
Application interface
KYC
Interest credit
Cash ISA
Plum Interest
Incident Timeline
Monitoring
We have identified the root cause as an issue with one of our third-party service providers. A fix has been implemented and services are coming back online. We are currently monitoring the systems to ensure everything remains stable
Oct 20, 2026 at 11:53 AM UTC
Identified
We are currently investigating an issue that is preventing users from accessing the app. Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We apologize for the disruption this is causing and will provide our next update within.
Oct 20, 2026 at 7:14 AM UTC
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