Third party service disruption impacting our support case management
View the provider incident record →Current answer
Veritone experienced a minor incident: Third party service disruption impacting our support case management. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Email Support
Phone Support
Web Form Support
Chat Support
Incident Timeline
Monitoring
A fix has been implemented by our third-party provider, and services are beginning to normalize.
We are closely monitoring system performance and will provide a final update once full recovery is confirmed.
Thank you for your patience.
We are closely monitoring system performance and will provide a final update once full recovery is confirmed.
Thank you for your patience.
Sep 16, 2026 at 12:44 PM UTC
Investigating
We are currently experiencing delays in processing customer support tickets due to a third-party service disruption.
Our team is actively monitoring the issue with the vendor to restore full functionality as quickly as possible. We apologize for the inconvenience and will share updates here as they become available.
Our team is actively monitoring the issue with the vendor to restore full functionality as quickly as possible. We apologize for the inconvenience and will share updates here as they become available.
Sep 16, 2026 at 9:29 AM UTC
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