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IR27323 - Outbound calls not connecting to South African numbers

Minor Impact Identified Ongoing April 30, 2026

Incident Lifecycle

Investigating Investigating Identified

Incident Timeline

Identified
We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue.  We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 2026 at 3:09 PM UTC
Investigating
We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 2026 at 12:27 PM UTC
Investigating
We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
Apr 30, 2026 at 11:32 AM UTC
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