IR27315 - Agent presence issues
Incident Lifecycle
Incident Timeline
Monitoring
We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 22, 2026 at 11:59 AM UTC
Investigating
We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 22, 2026 at 11:24 AM UTC
Was your business affected by this Vonage Contact Centre (VCC) outage?
Set up instant alerts for Vonage Contact Centre (VCC), be the first to know about outages via email, Slack, Teams, or Discord.