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IR27317 - Degraded experience on Agent Workspace in NAM region

Minor Impact Monitoring Ongoing April 23, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 2026 at 1:31 PM UTC
Investigating
We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 2026 at 12:37 PM UTC
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