VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients
Incident Lifecycle
Incident Timeline
Monitoring
We are pleased to advise that inbound calls have now resumed and are flowing correctly.
All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time.
We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.
All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time.
We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.
Apr 22, 2026 at 6:33 PM UTC
Investigating
We would like to provide a further update regarding the ongoing issue impacting the Clarity platform.
Call transfer and click-to-dial functionality have now been restored.
Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents.
We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution.
We apologize for the continued inconvenience a...
Call transfer and click-to-dial functionality have now been restored.
Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents.
We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution.
We apologize for the continued inconvenience a...
Apr 22, 2026 at 5:23 PM UTC
Investigating
Our VoIP engineers continue to actively investigate the issue impacting the Clarity platform.
Clients may still experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
At this time, we are still investigating the root cause and do not yet have an ETA for resolution.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident ...
Clients may still experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
At this time, we are still investigating the root cause and do not yet have an ETA for resolution.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident ...
Apr 22, 2026 at 3:18 PM UTC
Investigating
We are currently investigating an issue impacting some clients on the Clarity platform. At this time, users may experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible.
We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured th...
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible.
We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured th...
Apr 22, 2026 at 2:29 PM UTC
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