US - Maestro - HITL task creation failures within Maestros with HITL task SLA timers configured
View the provider incident record →Current answer
UiPath experienced a major incident: US - Maestro - HITL task creation failures within Maestros with HITL task SLA timers configured. ServiceAlert observed recovery on Oct 8, 2026.
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Incident Lifecycle
Affected Components
Agentic Orchestration
Incident Timeline
Monitoring
We are rolling out fix for an outage impacting HITL task creation for Maestros with HITL task SLA timers configured in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Oct 8, 2026 at 3:28 AM UTC
Monitoring
We are rolling out fix for an outage impacting HITL task creation for Maestros with HITL task SLA timers configured in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Oct 8, 2026 at 2:29 AM UTC
Identified
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Oct 8, 2026 at 1:30 AM UTC
Identified
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Oct 8, 2026 at 12:29 AM UTC
Identified
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Oct 7, 2026 at 11:26 PM UTC
Identified
We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to mitigate the issue and will share updates as available.
Oct 7, 2026 at 10:16 PM UTC
Investigating
We are investigating reports of an outage impacting HITL task creation failures for Maestro in US.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
Impact: Users may be unable to create HITL tasks.
Next update: Our teams are working to understand the cause and scope and will share updates as available.
Oct 7, 2026 at 9:34 PM UTC
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