SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 2026 at 12:05 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 2026 at 11:19 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 2026 at 10:33 AM UTC
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