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SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in Denmark

Minor Impact Monitoring Ongoing May 19, 2026

Incident Lifecycle

Investigating Investigating Identified Identified Monitoring

Incident Timeline

Monitoring
We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 2026 at 10:47 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 19, 2026 at 8:37 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 19, 2026 at 7:29 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 2026 at 6:57 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 19, 2026 at 5:57 AM UTC
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