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Twilio

Delay in Getting Twilio/flows Templates Approved on Whatsapp

Minor Impact Monitoring Ongoing May 18, 2026

Incident Lifecycle

Identified Identified Identified Identified Identified Monitoring

Incident Timeline

Monitoring
Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 2026 at 9:28 PM UTC
Identified
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 20, 2026 at 2:06 AM UTC
Identified
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 19, 2026 at 1:54 AM UTC
Identified
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 18, 2026 at 10:12 PM UTC
Identified
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 18, 2026 at 7:41 PM UTC
Identified
Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 18, 2026 at 6:42 PM UTC
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