SMS Delivery Delays From Twilio Long Codes to Claro Colombia
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 2026 at 7:31 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
May 20, 2026 at 5:24 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 2026 at 4:17 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 2026 at 4:04 PM UTC
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