SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
View the provider incident record →Current answer
Twilio experienced a minor incident: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico. The provider currently marks this incident Monitoring.
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Incident Lifecycle
Affected Components
SMS, Latin America
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 2026 at 10:05 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 2026 at 8:41 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 2026 at 7:41 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 2026 at 4:53 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 2026 at 8:46 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 2026 at 4:46 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 2026 at 2:45 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 2026 at 1:45 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 2026 at 12:47 PM UTC
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