SMS Delivery Failures and Delays Between Twilio and Multiple Networks in Brazil
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 18, 2026 at 11:15 PM UTC
Monitoring
We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 18, 2026 at 9:14 PM UTC
Identified
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 18, 2026 at 8:51 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 18, 2026 at 8:36 PM UTC
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