Mexico Customers Unable to Activate Their Accounts
Incident Lifecycle
Incident Timeline
Investigating
We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.
Apr 9, 2026 at 2:07 AM UTC
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