User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 2026 at 7:29 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 2026 at 6:39 AM UTC
Was your business affected by this Twilio outage?
Set up instant alerts for Twilio — be the first to know about outages via email, Slack, Teams, or Discord.