MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada
View the provider incident record →Current answer
Twilio experienced a minor incident: MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada. The provider currently marks this incident Identified.
Incident Lifecycle
Affected Components
MMS Long Code, North America
Incident Timeline
Identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 25, 2026 at 8:58 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 25, 2026 at 7:58 PM UTC
Investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 25, 2026 at 7:55 PM UTC
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