MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada
View the provider incident record →Current answer
Twilio experienced a minor incident: MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada. ServiceAlert observed recovery on Aug 25, 2026.
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Incident Lifecycle
Affected Components
MMS Long Code, North America
Incident Timeline
Monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 25, 2026 at 9:34 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 25, 2026 at 8:58 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 25, 2026 at 7:58 PM UTC
Investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 25, 2026 at 7:55 PM UTC
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