Current answer
Twilio experienced a minor incident: SMS Delivery Receipt Delays from Twilio to CTBC Brazil. ServiceAlert observed recovery on Sep 30, 2026.
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Incident Lifecycle
Affected Components
SMS, Latin America
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery receipts from Twilio to CTBC network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 2026 at 3:43 AM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 29, 2026 at 9:24 PM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 29, 2026 at 5:23 AM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 2026 at 9:23 PM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 2026 at 5:22 PM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 2026 at 3:17 PM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 2026 at 2:12 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 2026 at 1:25 PM UTC
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