One-Way Audio on Voice Calls from Network Subscribers to and from a Subset of Twilio UK Numbers
View the provider incident record →Current answer
Twilio experienced a minor incident: One-Way Audio on Voice Calls from Network Subscribers to and from a Subset of Twilio UK Numbers. ServiceAlert observed recovery on Oct 16, 2026.
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Incident Lifecycle
Affected Components
Voice, Europe
Incident Timeline
Monitoring
We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 2026 at 1:55 PM UTC
Investigating
Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 2026 at 10:38 AM UTC
Investigating
Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 2026 at 9:53 AM UTC
Investigating
Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 2026 at 9:37 AM UTC
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