Current answer
TeamViewer experienced a minor incident: DEX Platform West Europe (WEU1). ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
DEX Platform – West Europe 1
Incident Timeline
Investigating
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
Oct 5, 2026 at 2:18 PM UTC
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