Current answer
TeamDynamix experienced a minor incident: Delays & Increased Error Rates in Ticket Workflows. ServiceAlert observed recovery on Oct 28, 2026.
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Incident Lifecycle
Affected Components
Flow Execution
Flow Execution
Scheduled Event Processing
Scheduled Event Processing
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring reductions of delays and error rates.
Oct 28, 2026 at 5:21 PM UTC
Identified
Work Management Ticket Workflows that contain iPaaS Flow Execution steps are not receiving communication of success or failure from iPaaS. After the configured timeout period for the iPaaS Flow Execution step (default of 30 minutes) the Ticket Workflow will check iPaaS for the flow execution status and continue to execute. This is causing delays in the processing of Ticket Workflows that include iPaaS Flow Execution steps.
Oct 28, 2026 at 3:16 PM UTC
Investigating
We are currently investigating delays and increased error rates for Ticket Workflows
Oct 28, 2026 at 2:27 PM UTC
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