Investigating WebAPI issue with custom attributes during ticket creation
Incident Lifecycle
Incident Timeline
Monitoring
We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.
Jun 3, 2026 at 6:58 PM UTC
Investigating
We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.
Jun 3, 2026 at 3:50 PM UTC
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