Current answer
Tavus experienced a minor incident: Conversations using Gemma-4 are experiencing delays. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Conversational Video Interface
Incident Timeline
Monitoring
Our upstream GPU provider has applied a mitigation and gemma-4 error rates have returned to normal. We have alternate routing paths staged and ready to enable if the issue recurs. We are monitoring before marking this resolved.
Sep 14, 2026 at 6:55 PM UTC
Identified
We've confirmed the issue originates with our GPU provider, who has declared a networking incident on their side. We're testing mitigations to route gemma-4 traffic elsewhere. Conversations using other LLMs are unaffected. If you need stability now, you can point your persona at a different LLM.
Sep 14, 2026 at 6:42 PM UTC
Identified
The issue is isolated to our default LLM (gemma-4), served by a GPU provider that began returning errors at 17:40 UTC. As a temporary mitigation we are routing gemma-4 traffic to an alternate model. Customers on gemma-4 may notice a change in response style while this is in effect; we will revert once the provider recovers.
Sep 14, 2026 at 6:25 PM UTC
Identified
This is affecting gemma-4; we recommend our customers switch to a different LLM for immediate needs.
Sep 14, 2026 at 6:18 PM UTC
Investigating
Starting at 17:40 UTC, conversations using our default LLM began experiencing long delays and unresponsive replicas. A GPU provider is returning errors and our automatic failover is recovering most turns, but with significant added latency. We are routing traffic to a backup provider.
Sep 14, 2026 at 6:14 PM UTC
Investigating
It appears this issue is coming from one of our downstream providers, Crusoe. We're continuing to investigate full scope of conversations affected.
Sep 14, 2026 at 6:03 PM UTC
Investigating
We are aware of an issue currently impacting tavus conversations, we are investigating.
Sep 14, 2026 at 5:58 PM UTC
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