Customers are unable to contact support through our Help Center chatbot
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Jul 14, 2026 at 8:00 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Jul 14, 2026 at 7:58 PM UTC
Investigating
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
Jul 14, 2026 at 7:07 PM UTC
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