Cisco Secure Access – ZTA Connectivity issue
Incident Lifecycle
Incident Timeline
Identified
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress.
Further updates will be shared as progress continues. Thank you for your patience.
Further updates will be shared as progress continues. Thank you for your patience.
May 20, 2026 at 4:07 PM UTC
Identified
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
May 20, 2026 at 2:32 PM UTC
Investigating
We are investigating an outage impacting users. Affected users are unable to access the internet.
Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
May 20, 2026 at 1:54 PM UTC
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