Reporting Data Delay for X Ad Accounts – Ongoing Channel Issue.
Incident Lifecycle
Incident Timeline
Investigating
We are continuing to investigate this issue.
Apr 9, 2026 at 6:26 AM UTC
Investigating
We are continuing to investigate this issue.
Apr 9, 2026 at 6:22 AM UTC
Investigating
Hi Team,
We would like to inform you of an ongoing issue impacting reporting data for X ad accounts within Sprinklr.
Issue :
Following a recent ads platform revamp by X, we are observing instances where reporting data is not populating as expected across certain accounts.
As per the latest update from X, while data continues to be stored on their end, it is currently not accessible via their API or native Ads Manager.
As a result, metrics for the period following the migration are not...
We would like to inform you of an ongoing issue impacting reporting data for X ad accounts within Sprinklr.
Issue :
Following a recent ads platform revamp by X, we are observing instances where reporting data is not populating as expected across certain accounts.
As per the latest update from X, while data continues to be stored on their end, it is currently not accessible via their API or native Ads Manager.
As a result, metrics for the period following the migration are not...
Apr 9, 2026 at 6:11 AM UTC
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