File processing - degraded performance

Minor Impact Monitoring Ongoing March 12, 2026

Incident Lifecycle

Identified Identified Monitoring Monitoring

Incident Timeline

Monitoring
Root issue has been resolved. We are monitoring the re-indexing of newly uploaded files, but should see these become available while working through indexing the backlog.
Mar 12, 2026 at 8:49 PM UTC
Monitoring
A temporary fix has been implemented. Newly uploaded files will be available in the Library once they are processed.
Mar 12, 2026 at 1:30 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 12, 2026 at 1:16 PM UTC
Identified
We have identified an issue that is impacting the availability of files in the Library after uploading new files.
Mar 12, 2026 at 1:08 PM UTC
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