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Shopify

Chat support on Shopify Help Center is temporarily unavailable

Critical Impact Resolved Duration: 18m August 27, 2026
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Current answer

Shopify experienced a critical incident: Chat support on Shopify Help Center is temporarily unavailable. ServiceAlert observed recovery on Aug 27, 2026.

Official Shopify status page Current Shopify status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
Support

Incident Timeline

Monitoring
The issues with the Shopify Help Center have been resolved, and are being monitored.
Aug 27, 2026 at 6:41 PM UTC
Investigating
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Aug 27, 2026 at 6:31 PM UTC
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